Network Service Representative identifies and resolves customer issues regarding service or billing. Addresses issues of telecommunication or cable service interruption, billing inquiries, and billing discrepancies. Being a Network Service Representative may be responsible for promoting products or services. May require a bachelor's degree. Additionally, Network Service Representative typically reports to a supervisor or manager. To be a Network Service Representative typically requires 0-2 years of related experience. Works on projects/matters of limited complexity in a support role. Work is closely managed. (Copyright 2024 Salary.com)
Primary Job Purpose:
Actively engage all customers in a positive manner, handling any needs or concerns and promote return business
Duties:
· Meet and greet all customers, both in person and on the phone
· Contacting customers via telephone and onsite visits to increase sales and profitability
· Complete sales call reports as requested by Location Manager or Corporate Sales Manager
· Determine customer needs and provide the best available options or alternate solutions
· Assist Outside Sales with customers if out of the store, and bill out as necessary
· Sell OK Tire Store, Inc supported products and promote our package of value to customers
· Work with Corporate Sales Manager and Service Manager to improve service times and increase customer satisfaction
· Attend sales training as appropriate and work with tire company representatives to increase product knowledge and stay on top of trends
· Close house account tickets daily
· Adhere to all company safety policies and procedures, including wearing all Personal Protective Equipment as required for position, reporting all Near Misses, and reporting all incidents & filing appropriate paperwork in required time frames.
· Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required for this position. Duties, responsibilities, and activities may change at any time with or without notice.
Clear All
0 Network Service Representative jobs found in Grand Forks, ND area