New Accounts Representative jobs in Austin, TX

Applications must be filed at

https://capps.taleo.net/careersection/304/jobdetail.ftl?job=00040267&tz=GMT-05:00

About the Comptroller’s Office

Innovation, collaboration, and a commitment to excellence best describes the culture here at the Comptroller’s Office. We take pride in the work we do serving as Texas' accountant, tax collector, treasurer, and much more!

Culture

Our agency workforce is as diverse as the people of Texas we serve. We value our employees and take very seriously our collective commitment to public service. Personal development opportunities are strongly encouraged through available workshops, teambuilding exercises, and on the job training. We offer flexible scheduling that helps employees maintain a healthy work-life balance.

If you are seeking to gain knowledge, build your career, and network among goal-oriented professionals, this is the place for you!

Click here to see an inside look at the Texas Comptroller’s office and click here to see a video from the Revenue Processing Division!

General description

The Comptroller’s office is seeking an Accounts Examiner in the Revenue Processing Division. The work involves accounts examination, research, analyzes and editing of work in an extremely busy, highly repetitive production environment. The candidate will learn new concepts quickly and apply knowledge appropriately in highly active environment and changing circumstances.

Qualifications

Minimum Experience:

· Graduation from an accredited high school or GED.

· Four years’ experience in a fast-paced, high-volume production, customer service, scanning, or similarly related work environment.

· Experience using Microsoft Outlook, Excel, Word, Internet, or other Windows applications.

Preferred Experience:

· Revenue Administration experience.

· Experience preparing documents for scanning or imaging and/or working in an office setting as clerical or administrative support staff.

· Experience serving as a section Subject Matter Expert (SME) and/or lead facilitating or resolving issues.

Substitution of Education for Work Experience:

One year (30 semester hours) of education from an accredited college or university may substitute for one year of work experience up to a maximum of 4 years.

In this role you will:

• Analyze returns and prepare remittances submitted by taxpayers, shareholders, and other divisions; utilizes knowledge of but not limited to, tax returns/payments (for over 60 tax/fee types), entry/mainframe systems, and other divisions’ tasks/needs to prioritize work and select batches.

• Analyze and determine invalid tax returns/payments for routing to internal customers.

Routing/Completing Assignments:

• Conduct research, and enter taxpayer information on Check Tracking System (or manual form) to document the transfers of payments/documents to other divisions.

• May respond to taxpayers’ requests for Certificate of Account Standing (COAS): reviews taxpayer account information to determine eligibility to terminate/reinstate their Franchise account and provides COAS to eligible taxpayers or forwards request to Account Maintenance take appropriate.

Additional Tasks:

• Performs supplementary work as assigned including but not limited to assisting the division with further processing of taxpayers’/stakeholders’ documents and payments pipeline such as: extracting, sorting, prepping, and routing tax/shareholder documents and remittances, preparing taxes/fees returns/payment forms, scanning of taxpayers’/stakeholders’ documents and remittances, performing repetitive keying/entry of information from paper and electronic tax documents and remittances using a personal computer, utilizing software applications to communicate, inquire, and process taxpayers’/stakeholders’ payments, returns and other documentation to expedite the processing of electronic tax documents, fees and payments, preparing deposits for Treasury, destructing paper tax documents and payments, conducting research to analyze taxpayer documents utilizing the Document and Page Locator Numbers (D/PLNs), and obtaining a working knowledge of division policies/procedures, and agency handbook guidelines.

Other:

• May respond to internal/external stakeholders’ inquiries about scanning of taxpayer documents, and addresses concerns; provides guidance concerning department operations, regulations, and responsibilities.

Job Type: Full-time

Pay: $4,350.00 - $5,050.00 per month

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to Relocate:

• Austin, TX 78701: Relocate before starting work (Required)

Work Location: In person