New Policy Specialist jobs in Indianapolis, IN

Description

Electronic Security Support Specialist - Hybrid

• Full Benefits
• Medical
• Dental
• Vision
• 401K match
• 28 PTO Days including company holidays

New Era Technology is a global technology solutions provider with 4,500 employees and offices around the world. New Era offers Cloud, Managed, Professional, and Security services, and delivers Collaboration, Data Networking, Digital Transformation, and Physical & Life Safety solutions to more than 20,000 customers worldwide.

We are looking for team members to contribute to and deliver our mission: “To deliver and support technology solutions that securely connect people, places, and information.” New Era Technology is a community of like-minded, like-hearted people who share the same vision and values.

New Era Technology provides a team-oriented culture, a positive environment filled with incredible staff, and a genuine passion for providing the best service to our customers worldwide. We believe that investing in our employees is the key to professional growth, delivering exceptional experiences for our customers, and setting the standard for excellence in our field.

We offer a growth-orientated, high-tech environment for employees. Along with our many benefits, you can expect a corporate culture that promotes personal and professional development. Our customer-focused teams are built on our core values: Community, Integrity, Agile, and Committed.

At this time we are not sponsoring any work visas.

Requirements

The Electronic Security Support Specialist supports the assigned Project Manager, and will assist field and internal technical resources in analyzing, installing, troubleshooting, configuring, and maintaining security infrastructure and application components relating to video surveillance, intrusion alarms, and card access technologies. To aid in successful project completion, this position will be responsible for providing direction, information, and technical support to field technicians and/or internal stakeholders working on various security related projects and/or technologies.  ***Please note, this is a hybrid position and will need to work from the Indianapolis, IN office 1 -2 days a week.  

Primary Responsibilities:

• Act as overall Electronic Security subject matter expert for National and International multi-site deployments, relating to video surveillance, intrusion alarms, and card access technologies.
• Maintain up-to-date knowledge of all various manufacturer product lines and disseminate training related information when available.
• Pre-configure prior to shipping various types of hardware relating to video surveillance, intrusion alarm, and card access technologies being deployed for field related installations.
• Provide remote support and act as the main technical point of contact for assigned field technicians working on various technologies including video surveillance, intrusion alarms, and card access systems.
• Manage assigned workload and deliver services in accordance with established objectives set forth by Project Team.
• Work with central station monitoring provider to set up new accounts and monitor day to day alarms and troubles pertaining to intrusion alarms.
• Provide regular technical check-ins to various cloud-based systems relating to video surveillance, intrusion alarm, and card access technologies to confirm system functionality.
• Assist Operations and Engineering staff in preparing quotes and disseminating site survey information to aid in proposal preparation.
• Consult with assigned customers, vendors, sales, or other individuals to discuss and formulate estimates and resolve issues for assigned customer’s projects.
• Provide daily updates on status of scheduled deployments to internal and external stakeholders.
• Oversee & maintain all hardware and software applications residing on in-house Comm-Works demo network. This will include adding, removing & maintaining all manufacturer hardware solutions as directed by the Practice Leader.
• Maintain and edit installation guides on an as-needed basis to distribute to field technicians and internal stakeholders.

Required Experience/Education:

• Associates degree in Electronics, Computer Technology or related field, or 3 years of technical field experience.
• 1 year(s) of experience working in the security industry.

Preferred Experience/Education:

• Certification and experience with various security manufacturing partners and other relevant technology certifications.

Knowledge, Skills & Abilities:

• Must be able to clearly communicate and provide reasoning to a wide array of technically skilled people via email and telephone.
• Ability to manage multiple tasks related to assigned technology projects.
• Excellent customer service skills.
• Collaborate with team members daily on troubleshooting and resolution regarding various technologies.
• Proficient with MS Office Suite
• Experience or ability to read and create schematics or drawings in AutoCAD, Visio, or equivalent product
• Must be able to quickly learn various manufacturer’s software thru online training platforms or facilitated training sessions

PM21