New Policy Specialist jobs in York, PA

Job Title: Quality Manager (Program Specialist)

Salaried position based on 40-hour work week

Join a team of professionals dedicated to serving adults with IDD. At Life's New Beginning our goal is simple: Serve better tomorrow than we served today.

About You: We are looking for an individual to fill out Quality Manager (Program Specialist) role who is motivated to better themselves every day and support the mission of the company. The individual must be hard-working and team oriented. It is a must that all prospective applicants share our core values (Honesty, Integrity, Diversity, Respect, and Accountability). Candidates must be responsible, dependable, flexible, self-motivated, compassionate, and always maintain professionalism. Candidate must also display positive leadership skills including professional courage.

Minimum Qualifications:

• Age 18, high school degree or GED, valid driver's license, meet driver's insurance qualifications, submit to pre-employment screening (i.e. background check, FBI clearance if not resident of PA for at least two years, physical/tb, etc.)
• At least two years' experience in a supervisory role. Master's, Bachelors, Associate's degree or 60 credit hours from an accredited college or university required in addition to corresponding experience working with individuals with intellectual disabilities. Experience - Master's and one year, Bachelors and two years, Associates or 60 credit hours and four years.

General Summary:

(Residential Program)

Assist individuals to live a self-directed life by providing individualized supports. The Quality Manager is responsible for the direct supervision of the Program Manager and will also act as a liaison between the PM and LNB Directors. The Quality Manager believes in and implements LNB's mission, core values, and philosophies which include person centered planning, incorporating "Everyday Lives" philosophies into services, and encouraging age-appropriate activities/hobbies. They will engage in ethical and professional behavior as well as possess attributes such as honesty and integrity. The Quality Manager will also incorporate the PM and DSP job descriptions. The Quality Manager will partner with the PM to meet the goals of the program(s).

Essential functions and tasks of position:

Organizational

• Utilize Life's New Beginning's philosophies (integration, person centered planning, everyday lives, positive approaches, behavioral psychology)
• Be knowledgeable/understand LNB policies/procedures and implement them as written consistently
• Promote team- work and a professional environment and be a positive role model for all staff as well as the individuals served
• Communicate effectively with all team members, display professional courage and address issues/concerns with fellow team members, engage in meaningful discussion to resolve problems
• Participate in agency functions, including agency fundraisers and events

Program Operations/Individual(s)

• Maintain program operations. This includes, but is not limited to, ensuring the program locations are clean/well maintained, in good repair, grocery shopping, develop menus, home has adequate supplies (i.e., food, cleaning products, gloves, med cups, etc.)

• Responsible for safety and protection of individuals. This includes, but is not limited to abuse prevention/training, ensure all employees are properly trained (first aid/CPR, incident management, addressing unique and challenging behaviors, symptoms of mental health disorders, dysphagia, etc.), ensure medication is administered and documented correctly to individuals, review monthly medication logs, review/report medication errors, etc.
• Responsible for monitoring completion of daily and monthly paperwork, including, but not limited to, symptom and sleep charts, BSP charts, ABC charts, med logs, ESPI logs, outcome documentation, etc.

• Meet health and safety needs of individuals receiving services. This includes, but is not limited to, medical needs (appointments, health/fitness, medications, prescribed diets, nutritional meals/healthy food choices, health and safety plans, etc.)
• Ensure individuals have ample amount of hygiene items, clothing that fits, is stylish, in good condition, bedding, etc.
• Ensure proper paperwork is taken on appointments and documentation is accurate/complete and legible
• Attend individual's annual ISP meeting
• Ensure ISP, behavior support plan, SEEN plan, and health/safety plans are implemented as written
• Ensure individual receives barber or salon services (barber or hairdresser/ stylist) on a regular basis
• Ensure individual is participating in meaningful activities

Program Operations/Residential Staff

• Participate in on-call rotation and assist with scheduling, agency wide as well as monitor and reduce overtime
• Work direct care shifts, as needed, based on the needs of the individual (s) and the agency
• Supervise/manage, mentor, support DSPs and PMs
• Monitor/evaluate PM job performance
• Ensure the PM and DSP job duties are complete and accurate and participate in performance reviews for staff as directed or needed
• Ensure staff under your supervision are aware of important due dates i.e., due date for employee physical, training hour requirement per regs, etc.)
• Ensure staff under your supervision implement LNB policies and procedures as well as LNB's core values and philosophies
• Know, understand, and implement PA State Regulations (PA Chapter 6100 & 6400)
• Assist in training new employees during their shadowing period (on the job training)
• Co-facilitate staff meetings with PM
• Address staff/personnel concerns timely, professionally, and objectively
• Follow and implement LNB policy on disciplinary procedures when addressing personnel concerns
• Recognize and communicate issues, concerns, or needs of the staff, and home to management team (i.e., staff performance issues, training needs, etc.)

Incident Management

• Act as contact person for PM/DSP when incidents occur/reported (Follow ODP Incident Management Bulletin)

• Responsible for the function of Incident Management/Risk Management. This includes, but is not limited to, training support staff in I.M./R.M., identifying I.M./R.M. issues and addressing immediately, reviewing incidents as they occur to decrease them from re-occurring, assist support staff to debrief immediately upon an incident occurring, etc.
• Complete necessary reports into the HCSIS/EIM system in a timely manner. Ensure reports are accurate and completed as per ODP regulations. Follow up with any recommendations from the county or ODP in a timely manner. Ensure all reports are closed within the allotted time frame
• Complete debriefings with staff following the implementation of an emergency safety physical intervention (ESPI)

Psychiatric/Behavior Treatment Team

• Act as liaison/point person between PM/DSP and psychiatric clinician
• Report needs, changes, increase in MH symptoms, behaviors of concern, and/or medical issues concerning the individual to psychiatric clinician promptly
• Accurately and effectively communicate all doctor's orders i.e., medication changes, STAT orders to PM/DSP
• Obtain proper documentation from psychiatric clinician for the chart i.e., STAT orders, med changes, and obtain signatures) for files
• Be prepared and ready to attend and participate in site visits (psychiatric medication review) quarterly
• Update behavior specialist as needed regarding change in behavior of the individual or an increase in behavior of concern.
• Attend monthly team meetings with behavior specialist

Program Specialist Responsibilities

• Complete program specialist responsibilities as per chapter 6400/6100 regulations
• Completed annual assessments
• Attend individual's ISP meeting
• Complete ISP changes/revisions
• Complete quarterly progress reviews
• Work closely with BS to develop/revise BSP and address behavioral concerns
• Develop/revise health and safety plans as needed
• Ensure community integration is being implemented and individualized for each individual
• Ensure medical appointments are attended and recommendations are implemented, follow-up appointments are scheduled and attended
• Ensure records meet state regulations

The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.

About Us:

Founded in 2015, Life's New Beginning is a non-profit agency in York, PA providing services and support to individuals with intellectual disabilities. LNB provides person-centered services to individuals with a primary diagnosis of an intellectual disability both in residential homes (owned and operated by LNB) and in the community (Companion and CPS Program). LNB adheres to trauma informed care practices.