Nurse Manager - Phone Triage manages the day-to-day operation of a nurse triage call center and implements established policies, procedures, and service models. Uses performance and quality standards to achieve and maintain required care delivery levels. Being a Nurse Manager - Phone Triage monitors operations with call data analysis to identify trends, measure productivity, and respond to increases in demand for services. Conducts recruitment and selection activities to maintain optimum levels of nursing staff. Additionally, Nurse Manager - Phone Triage ensures compliance with nursing staff standards for competencies, assessments, licensure, certifications, and other annual training. Responds to escalated problems and may provide patient care evaluations and recommend responses. Typically requires a bachelor's degree in nursing. Requires Registered Nurse (RN). Typically reports to a director. The Nurse Manager - Phone Triage manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Nurse Manager - Phone Triage typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Job Summary |
Assesses patient needs over the telephone and documents care in the medical record. The telephone triage nurse will identify patients with high-risk conditions and will direct care to the appropriate resources if they cannot be managed by the nurse and /or within the clinic. Under general supervision, provides professional nursing care for patients adhering to national and organizational standards and guidelines for specialty care and scope of practice per state licensing board.
Education |
Education Type |
Program of Study |
Required/Preferred |
Diploma or G.E.D. |
High School |
Required |
Associates Degree |
Nursing |
Required |
Bachelor’s Degree |
Nursing |
Preferred |
Experience |
Experience Type |
Years |
Required/Preferred |
Nursing |
≥2 |
Preferred |
Certification & Licensures |
Certification/Licensure Type |
Required/Preferred |
Registered Nurse (RN), with Authorization to Practice in the State of Texas |
Preferred |
Basic Life Support (BLS) Certification |
Required* |
Certification in a Nursing Specialty Area, by an organization recognized by the Texas Board of Nursing |
Preferred |
*Must obtain within ninety (90) days of start date.
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0 Nurse Manager - Phone Triage jobs found in Abilene, TX area