Nurse Manager - Phone Triage manages the day-to-day operation of a nurse triage call center and implements established policies, procedures, and service models. Uses performance and quality standards to achieve and maintain required care delivery levels. Being a Nurse Manager - Phone Triage monitors operations with call data analysis to identify trends, measure productivity, and respond to increases in demand for services. Conducts recruitment and selection activities to maintain optimum levels of nursing staff. Additionally, Nurse Manager - Phone Triage ensures compliance with nursing staff standards for competencies, assessments, licensure, certifications, and other annual training. Responds to escalated problems and may provide patient care evaluations and recommend responses. Typically requires a bachelor's degree in nursing. Requires Registered Nurse (RN). Typically reports to a director. The Nurse Manager - Phone Triage manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Nurse Manager - Phone Triage typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Description
Are you an experienced triage nurse who thrives on helping patients and families? Do you love clinical problem-solving, and working to find solutions with physicians and other providers? If so, you may have just found the perfect next step for your nursing career.
Palm Beach Pediatrics is a privately-owned, group primary care and mental health pediatric practice, with roots in Palm Beach County for the past 40 years. Our mission is central to everything we do:
Palm Beach Pediatrics is committed to meeting the physical and emotional needs of the children of Palm Beach County by providing the highest quality of care with compassion and honesty.
We are seeking an experienced phone triage nurse who loves helping patients and working as a team towards a common goal. We are driven by our core values of:
Team Player Mindset
The foundation of being connected to your coworker, and working together towards the same goal.
Service
Going the extra mile, and making a difference in the lives of those you serve.
Honesty
Demonstrating integrity by doing the right thing, even when no one is watching.
Compassion
Being sensitive to the feelings of others and what they may be experiencing. Treating everyone with kindness, caring, and helpfulness.
Respect
Appreciating all persons' thoughts and ideas, and treating one another they way we wish to be treated.
Excellence
Providing unsurpassed quality care. Striving for perfection, yet understanding we learn together as we grow together.
Gratitude
Feeling grateful to improve mental health, strengthen relationships, and maintain perspective.
We highly value our members and levels of our, and are proud to have created our own PBP community within the greater communities we serve throughout the area.
Palm Beach Pediatrics offers a highly competitive compensation and benefits package to employees, including but not limited to:
If this sounds like a breath of fresh air, we'd love to talk with you about our practice, our culture, and your visions of how you may be a great part of our PBP community!
Requirements
Education:
High school diploma or equivalent and relevant nursing education commensurate with applicable nursing license requirements.
Required Licensure/Certification:
Current Florida Licensed Practical Nurse (LPN) or Registered Nurse (RN) in good standing.
Other Requirements:
Experience: Minimum 3 years of clinical experience. Pediatric direct patient care and/or phone triage experience strongly preferred.
Knowledge:
Skills:
Abilities:
Work Environment: Combination of medical and administrative office settings. Possible exposure to communicable diseases (including COVID-19), biohazards, and other conditions common in clinical settings.
Mental/Physical Requirements: Variety of walking, standing, sitting, bending, twisting, and reaching. Occasional need to lift/carry/move up to 25 pounds of equipment. Management of high-paced patient flow and related stressors.
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