Nurse Manager - Phone Triage jobs in Columbia, SC

Job Purpose: Diagnoses and performs repairs on small electronic devices, such as mobile phones, computers, tablets and gaming systems.

Minimum Requirements:

• Must have the ability and drive to continuously meet monthly sales goals
• Passion for technology
• Proven ability to learn new, required skills to ensure the best possible customer experience
• Basic computer skills
• Strong organizational and time management skills
• Able to keep your composure when faced with multiple deadlines
• Great attention to detail
• Ability to work well with others in a small, close knit team
• Reliable transportation

Tasks and Responsibilities:

Ensure that customers have an enjoyable experience by providing superior customer service and in turn creating promoters of the brand

• Assist customers from initial check in process all the way through to the completion of their repair
• Provide recommendations for problem resolution
• Diagnose and troubleshoot Apple, Samsung, Google, and Motorola devices
• Explain complex technical issues to customers in a non-technical, simple to understand manner
• Provide repair and replacement estimates to customers
• Provide additional recommendations for accessory sales
• Ensure that all repairs meet or exceed CPR Cell Phone Repair’s quality standards
• Greet customers in a friendly, professional manner and maintain a positive work environment
• Answer phone calls to the store with a professional, courteous and friendly demeanor, ensuring that you are always committed to converting the phone call to a store visit
• Keep track of all devices and inventory while safeguarding all store stock
• Utilize the point of sale system to maintain an accurate record of customer information and a real-time status of each repair
• Maintain the cleanliness and professional appearance of the store

Experience: 1-3 years of customer service/retail sales experience

Job Types: Full-time, Part-time $12 per hour plus bonus and commission

Job Type: Part-time

Pay: From $12.00 per hour

Expected hours: 25 per week

Benefits:

• 401(k)

Compensation package:

• Bonus opportunities
• Commission pay

Schedule:

• Holidays
• Monday to Friday
• Weekends as needed

Experience:

• Microsoft Office: 1 year (Preferred)
• Software troubleshooting: 1 year (Preferred)

License/Certification:

• Driver's License (Preferred)

Work Location: In person