Nurse Manager - Phone Triage jobs in New York

Nurse Manager - Phone Triage manages the day-to-day operation of a nurse triage call center and implements established policies, procedures, and service models. Uses performance and quality standards to achieve and maintain required care delivery levels. Being a Nurse Manager - Phone Triage monitors operations with call data analysis to identify trends, measure productivity, and respond to increases in demand for services. Conducts recruitment and selection activities to maintain optimum levels of nursing staff. Additionally, Nurse Manager - Phone Triage ensures compliance with nursing staff standards for competencies, assessments, licensure, certifications, and other annual training. Responds to escalated problems and may provide patient care evaluations and recommend responses. Typically requires a bachelor's degree in nursing. Requires Registered Nurse (RN). Typically reports to a director. The Nurse Manager - Phone Triage manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Nurse Manager - Phone Triage typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

D
Registered Nurse - Phone Triage
  • Dent Neurologic Group LLP
  • Amherst, NY FULL_TIME
  • Dent Neurologic Institute is committed to excellence in all we do.  Our culture is built on 4 key pillars: respect, quality, productivity, and well-being. By remaining dedicated to these values and the overall mission, we are dedicated to making a difference for both patients and colleagues.   When you join the Dent team, you can take advantage of a variety of benefits:

    • Work-Life Balance(no overnight shifts)
    • Medical, Dental& Vision Plans
    • Life Insurance
    • 401(k) Retirement Plan
    • Critical Illness, Accident, & Legal Plans
    • Wellness Program
    • Learning &Development Opportunities
    • Paid Time Off
    • Paid Holidays 
    • Free Onsite Parking at All Locations


    Working Hours: Monday-Friday, 8 hours per day / 5 days per week. 

    As a Triage RN, you'll be supporting our all clinics at Dent along with a full team of experienced and tenured nurses. You will be part of a team responsible to support our providers each day, answering patient calls, and follow-up with patients while assisting with prior authorizations, med refills, and general questions. We need a dedicated professional who has excellent social and time management skills to support the incoming calls to the department and a high standard of integrity while providing exemplary patient care.

    Responsibilities of Position: 

    • Preforms phone triage duties in accordance with policy consulting with Dent providers with a high degree of planning and initiative. Coordinates scheduling with medical secretary. Represents the Dent by displaying a respectful and caring manner with patients and their families. Independently problem solves and utilizes resources to solve complicated matters. Maintains confidentiality of patient information.
    • Assess and delegate appropriate tasks to LPN’s within their scope of practice.
    • Complies with quality assurance, HIPAA, customer focus, infection control, safety and other policies as set forth.
    • Must be able to triage patient calls for severity while discussing symptoms/.concerns over the phone.
    • Must be able to determine urgency of patient needs including messages, phone calls, walk ins on an urgent/non-urgent basis.
    • All information should be confirmed i.e.; name, DOB, address, phone, insurance, etc.
    • If patient is requesting prescription, EMR information must be checked to confirm accuracy and legitimacy of request, including drug allergies, contact number and pharmacy information notes. Communicate to provider prescription is requested and necessary so provider can review and send the script
    • As tasks and telephone encounters are completed, all EMR policies and procedures will be followed.
    • Ensure accurate and thorough documentation in chart/EMR after each patient encounter.
    • May be required to participate in a variety of patient care activities in the examination and treatment of patients to include: vital signs, blood draws, medication administration, and cognitive assessments, assisting with diagnostic and therapeutic procedures, using standard equipment.
    • May be required to determine, prepare and set up medical supplies, instruments and equipment for diagnostic and therapeutic procedures.
    • May be required to obtain accurate information for records, explain procedures from time to time or as necessary.
    • May be required to assist with bio-hazard cleanup (i.e. restroom, waiting area, exam room) following universal precaution/kits.
    • Maintain work area in clean and orderly condition; monitor and ensure appropriate inventory of medical supplies and replenish as required.
    • Maintains liaison with physicians and practice administration to ensure efficient and effective patient care services.
    • Interacts calmly, respectfully and in a friendly manner with other representatives of services at the Dent. Refers patients to proper resources for Dent policies such as billing and or financial support.
    • Assists in clerical duties as needed, functioning as a member of the health care team.
    • Maintains competence through continuing education and in-service training.
    • Performs other duties as assigned or requested.

      Skills & Experience Necessary: 

    • Associates or Bachelor's Degree in Nursing from an accredited college or university
    • Active NYS license, free and clear of restrictions
    • Strong telephone assessment skills
    • High degree of verbal communication and interpersonal skills to determine needs, provide information, instruct, and provide emotional support in a timely and efficient manner.
    • Strong planning, problem solving, organization, verbal communication, and interpersonal skills
    • Ability to address and resolve conflict in a professional manner
    • Ability to maintain strict confidentiality and follow all HIPAA guidelines
    • Must be flexible and professional in all interactions with patients, providers and all staff
    • Neurology experience preferred
    • Previous high volume phone triage experience preferred
    • Good computer skills and ability to learn EMR quickly, preferred

     

    Compensation:

    • Most candidates will start within the first quartile of the pay range
    • Rates are commensurate with experience


    EEO Statement: DENT Neurologic Institute is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sex, sexual orientation, transgender status, gender dysphoria, national origin, age, religion, disability, military and veteran status, marital or parental status, citizenship status, genetic information or any other factor which cannot lawfully be used as a basis for an employment decision. We require applications to be completed online.


    Monday-Friday 8 hours per day / 5 days per week.
    40 hours/week
  • 13 Days Ago

C
Phone Triage - Registered Nurse (Remote)
  • Community Health Center of Buffalo Inc
  • Buffalo, NY FULL_TIME
  • The Community Health Center of Buffalo (CHCB) is searching for a full-time Phone Triage Nurse (Remote). Responsible for utilizing the nursing process to provide comprehensive care for the patient. The...
  • 11 Days Ago

S
Licensed Practical Nurse-Phone Triage
  • SB Clinical Practice Management
  • East Setauket, NY FULL_TIME
  • Overview Licensed Practical Nurse - Stony Brook OBGYN Associates, UFPC Location: East Setauket, NY Schedule: Full Time Days/Hours: Monday through Friday - 8:30am to 5:00pm Pay: $26.98 - $33.69 Our com...
  • 12 Days Ago

C
Phone Triage Nurse (possibly Remote)
  • Community Health Center of Buffalo Inc
  • Buffalo, NY FULL_TIME
  • The Community Health Center of Buffalo (CHCB) is searching for a full-time Phone Triage Nurse (possibly Remote). Responsible for utilizing the nursing process to provide comprehensive care for the pat...
  • 12 Days Ago

S
Licensed Practical Nurse-Phone Triage
  • SB Clinical Practice Management
  • COMMACK, NY FULL_TIME
  • Overview Licensed Practical Nurse-Phone Triage - Stony Brook Internists, UFPC Location: Commack, NY Schedule: Full time Days/Hours: Monday - Friday; 8: 30 AM - 5 PM Pay: $26.98 - $33.69 Our compensati...
  • 5 Days Ago

C
Store Manager
  • CPR Cell Phone Repair
  • Rosedale, NY FULL_TIME
  • Full Time Store Manager The store manager acts as the store’s team leader. You are responsible for the day to day operations of the store. As the store manager, you should feel comfortable delegating ...
  • Just Posted

C
Clinic Nurse Manager
  • Clinical Management Consultants
  • Tulare, CA
  • An exciting new opportunity has just become available for a Clinic Nurse Manager at an award winning hospital situated i...
  • 3/18/2024 12:00:00 AM

B
QP/Clinical Nurse Manager
  • BAYADA Home Health Care
  • Charlotte, NC
  • BAYADA Home Health Care is seeking a QP/Clinical Manager (RN and QP required) for our Charlotte, NC Habilitation office....
  • 3/18/2024 12:00:00 AM

Y
Clinical Nurse Manager
  • York County Community Action Corp
  • Springvale, ME
  • Job Description Job Description Nasson Health Care A Division of York County Community Action Corp. Nasson Health Care i...
  • 3/17/2024 12:00:00 AM

V
Clinical Nurse Manager
  • Veracity Software Inc
  • Long Beach, CA
  • Clinical Nurse Manager Long Beach, California Essential Job Duties: Operate a high-performing, well-equipped, and safe c...
  • 3/17/2024 12:00:00 AM

Y
Nurse Manager, Phone Triage
  • Yukon-Kuskokwim Health Corporation
  • Bethel, AK
  • Position Summary: The Nurse Manager will oversee the operations of an after-hours phone triage line serving the villages...
  • 3/15/2024 12:00:00 AM

#
Clinical Nurse Manager
  • #1 Rated Facility
  • Crestwood, KY
  • Job Description Job Description Job Summary The Clinical Nurse Manager will have responsibility for the overall operatio...
  • 3/15/2024 12:00:00 AM

S
Clinic Nurse Manager
  • Saline Memorial Hospital
  • Benton, AR
  • Job Specifications/Qualifications Minimum 2 years of management level experience in medical clinic operations required P...
  • 3/15/2024 12:00:00 AM

C
Oncology Clinical Nurse Manager
  • Continuum Medical Staffing
  • Springfield, MO
  • Job Description Job Description Oncology Clinical Nurse Manager needed to support healthcare organization in Springfield...
  • 3/14/2024 12:00:00 AM

New York is a state in the Northeastern United States. New York was one of the original thirteen colonies that formed the United States. New York covers 54,555 square miles (141,300 km2) and ranks as the 27th largest state by size.[3] The highest elevation in New York is Mount Marcy in the Adirondacks, at 5,344 feet (1,629 meters) above sea level; while the state's lowest point is at sea level, on the Atlantic Ocean. In contrast with New York City's urban landscape, the vast majority of the state's geographic area is dominated by meadows, forests, rivers, farms, mountains, and lakes. Most of...
Source: Wikipedia (as of 04/17/2019). Read more from Wikipedia
Income Estimation for Nurse Manager - Phone Triage jobs
$122,705 to $167,177

Nurse Manager - Phone Triage in Montgomery, AL
We’ve identified four top characteristics and strengths that make the best telephone triage nurses.
February 01, 2020
Nurse Manager - Phone Triage in Kansas City, MO
Patients who receive telephone consultations from their GP or practice nurse are more likely to need care in the month after their phone call than those who see a clinician face-to-face, a UK study suggests.
December 25, 2019
Nurse Manager - Phone Triage in Somerset, NJ
Telephone triage has become increasingly popular in general practice as demand for appointments to see GPs has soared, with patients called by a doctor or nurse who can either deal with the problem over the phone, or decide as and when a patient needs to be seen.
December 26, 2019