Nurse Manager - Phone Triage jobs in Orlando, FL

Description - External

Nurse Manager Clinical Triage – Cardiology – AdventHealth Medical Group

All the benefits and perks you need for you and your family:

• Up to $3,000 Sign-On Bonus

• Benefits from Day One

• Paid Days Off from Day One

• Student Loan Repayment Program

• Debt-free Education* (Certifications and Degrees without out-of-pocket tuition expense)

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Schedule: Full Time

Shift: Mon - Fri 8am, 5pm

The community you’ll be caring for:

• More than 800 physicians, 450 advanced practice providers, and 2,600 clinical and support staff in over 40 specialties, provide patients with a broad range of medical and surgical services.

• AdventHealth Medical Group Central FL operates over 200 offices, providing compassionate, multidisciplinary care to more than one million patients a year.

• In existence since 1994, AdventHealth Medical Group Central FL has demonstrated consistent growth and stability in an ever-changing health care market.

The role you’ll contribute:

The Clinical Triage Nurse Manager, under limited supervision, leads the day-to-day clinical call center operational strategy and success of a clinical contact center team supporting AHMG practices and teams with world-class consumer care, and first-class clinical phone care through the execution of AdventHealth’s mission, vision, values, and service standards. The Clinical Triage Nurse Manager works directly with operations leadership, building relationships to develop and enhance the training tools and processes used for centralized clinical contact center teams, practice operations, physicians, and all managers and team members involved in a centralized clinical phone triage process.

The value you’ll bring to the team:

• Serves as the manager of the clinical triage team and other staff as assigned

• Provides a safe and complete environment for the delivery of patient care through operational processes and protocols, inventory control, and equipment checks. Corrects any known deficiencies.

• Works with Talent Acquisition and Human Resources in recruitment & selection, orientation, evaluation of staff, and performance management.

• Supports offices in a cost-effective, efficient manner assuring that clinical phone staff meets the expectation of delivering high-quality services in a safe, courteous, and friendly atmosphere.

• Oversees clinical triage team, including orientation of new hires and ongoing team education and training.

• Coordinates with the assigned Practice Manager/Director to monitor and improve the operations of each practice(s) as it relates to clinical care; this includes flow management, documentation, training, staffing, and provider training and support.

• Coordinates and participates in clinical telephony new hire training for designated service line(s). Provides feedback to the appropriate Practice Manager/Director as it relates to performance post-training on the access processes.

Qualifications - External

The expertise and experiences you’ll need to succeed:

Minimum qualifications:

• Graduate of an Accredited School of Nursing

• Current, valid Florida State of Board Nursing Registered Nursing License.

• CPR Certified

• Must be willing to travel from time to time, to various AHMG practices within the service line when necessary.
• Bachelor’s Degree

Preferred qualifications:

• Call Center Certification (CCCM or RCCSP)