Nurse Manager - Phone Triage manages the day-to-day operation of a nurse triage call center and implements established policies, procedures, and service models. Uses performance and quality standards to achieve and maintain required care delivery levels. Being a Nurse Manager - Phone Triage monitors operations with call data analysis to identify trends, measure productivity, and respond to increases in demand for services. Conducts recruitment and selection activities to maintain optimum levels of nursing staff. Additionally, Nurse Manager - Phone Triage ensures compliance with nursing staff standards for competencies, assessments, licensure, certifications, and other annual training. Responds to escalated problems and may provide patient care evaluations and recommend responses. Typically requires a bachelor's degree in nursing. Requires Registered Nurse (RN). Typically reports to a director. The Nurse Manager - Phone Triage manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Nurse Manager - Phone Triage typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Job Summary:
The office of Dr. Barton, Dr. Heavner and Jin O, PA-C is seeking a qualified phone nurse to assist with daily patient calls. Your responsibilities will include triaging patient phone calls and helping provide one call resolution for our patients. Other duties may include helping with patient intake and rooming when needed.
Duties:
- Provide dedicated phone nursing to ensure our patient needs are met with one phone call
- Provide information on referrals, appointment times, authorizations and other things needed from the patient
- Ensure all patient messages are completed daily
- Ensure compliance with all healthcare regulations and protocols
Skills:
- Strong nursing background with experience in Primary Care
- Compassionate demeanor and proper phone behavior
- Willingness to help room patients when necessary
- Effective communication skills to collaborate with healthcare professionals and provide clear instructions to patients
- Ability to prioritize tasks and work efficiently in a fast-paced environment
Qualifications:
- Valid nursing license in WV (LPN Or RN)
- Proven experience as a Nurse or similar role
- Strong attention to detail and excellent organizational skills
Job Types: Full-time, Part-time
Pay: $17.00 - $24.00 per hour
Expected hours: 32 – 36 per week
Benefits:
Medical specialties:
Physical setting:
Standard shift:
Weekly schedule:
Work Location: In person
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