Nurse Manager - Phone Triage manages the day-to-day operation of a nurse triage call center and implements established policies, procedures, and service models. Uses performance and quality standards to achieve and maintain required care delivery levels. Being a Nurse Manager - Phone Triage monitors operations with call data analysis to identify trends, measure productivity, and respond to increases in demand for services. Conducts recruitment and selection activities to maintain optimum levels of nursing staff. Additionally, Nurse Manager - Phone Triage ensures compliance with nursing staff standards for competencies, assessments, licensure, certifications, and other annual training. Responds to escalated problems and may provide patient care evaluations and recommend responses. Typically requires a bachelor's degree in nursing. Requires Registered Nurse (RN). Typically reports to a director. The Nurse Manager - Phone Triage manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Nurse Manager - Phone Triage typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
The Phone Triage Nurse, under general supervision, provides nursing triage services and health advice over the phone. Evaluates, assesses, and documents patients' questions or concerns requiring good clinical judgment, careful listening and empathy, and critical thinking and assessment skills. Carries out all duties while maintaining compliance and confidentiality and promoting the mission and philosophy of the organization.
Required Education:
Graduate of an accredited nursing school
Required Technical Skills:
Knowledge of all activities associated with the delivery of quality nursing practices and duties assigned to this role. Skill in nursing practices within the scope of responsibilities assigned to this role. Skill in organization and efficiency. Effective computer and keyboarding skills. Excellent customer service skills. Excellent verbal and written communication skills, interpersonal and problem-solving skills. Ability to manage multiple nursing activities simultaneously with frequent interruptions in a fast-paced environment. Ability to have excellent attention to detail. Ability to work in a team environment. Ability to handle competing priorities.
Preferred Technical Skills:
EMR experience
Required Licensure /Registration /Certification:
Current Texas Licensure as a Licensed Vocational Nurse and current CPR.
Required Experience:
Two years previous experience in a medical office, hospital or case management setting.
Preferred Experience:
Previous experience in working with database systems and telephone triage and scheduling experience.
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0 Nurse Manager - Phone Triage jobs found in San Antonio, TX area