Nurse Manager - Phone Triage manages the day-to-day operation of a nurse triage call center and implements established policies, procedures, and service models. Uses performance and quality standards to achieve and maintain required care delivery levels. Being a Nurse Manager - Phone Triage monitors operations with call data analysis to identify trends, measure productivity, and respond to increases in demand for services. Conducts recruitment and selection activities to maintain optimum levels of nursing staff. Additionally, Nurse Manager - Phone Triage ensures compliance with nursing staff standards for competencies, assessments, licensure, certifications, and other annual training. Responds to escalated problems and may provide patient care evaluations and recommend responses. Typically requires a bachelor's degree in nursing. Requires Registered Nurse (RN). Typically reports to a director. The Nurse Manager - Phone Triage manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Nurse Manager - Phone Triage typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
HealthReach Community Health Centers, located in Central and Western Maine, seeks a Triage Nurse who will be responsible for telephone triage for several outpatient offices. This involves history taking, assessment, and treatment planning performed via phone and in collaboration with office staff and clinicians. The candidate is expected to be a strong patient advocate who connects the patient to the care team, streamlining patient care and improving experience and outcomes.
Must have the ability to navigate an electronic health record. manage patient scheduling and intra-office communication software. Qualifications: Registered Nurse with 3 years of relevant work experience. Must be self-directed and able to work independently but interact and coordinate with all members of the patient care team as appropriate. The selected candidate will receive a pension plan with employer match.
Please send resume to: Human Resource Director, 10 Water Street, Waterville, ME 04901, Fax 660-9901, E-mail: Personnel@HealthReach.org.
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Work Location: In person
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