Nurse Supervisor - Phone Triage supervises the day-to-day operations and coordinates activities of nursing teams in a nurse triage call center. Plans work schedules and monitors call levels to ensure sufficient staffing and adherence to protocols. Being a Nurse Supervisor - Phone Triage responds to escalated problems and may provide patient care evaluations and guidance to nurses. Typically requires a bachelor's degree in nursing. Additionally, Nurse Supervisor - Phone Triage requires Registered Nurse (RN). Typically reports to a manager or head of a unit/department. The Nurse Supervisor - Phone Triage supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Nurse Supervisor - Phone Triage typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)
Job Summary |
Assesses patient needs over the telephone and documents care in the medical record. The telephone triage nurse will identify patients with high-risk conditions and will direct care to the appropriate resources if they cannot be managed by the nurse and /or within the clinic. Under general supervision, provides professional nursing care for patients adhering to national and organizational standards and guidelines for specialty care and scope of practice per state licensing board.
Education |
Education Type |
Program of Study |
Required/Preferred |
Diploma or G.E.D. |
High School |
Required |
Associates Degree |
Nursing |
Required |
Bachelor’s Degree |
Nursing |
Preferred |
Experience |
Experience Type |
Years |
Required/Preferred |
Nursing |
≥2 |
Preferred |
Certification & Licensures |
Certification/Licensure Type |
Required/Preferred |
Registered Nurse (RN), with Authorization to Practice in the State of Texas |
Preferred |
Basic Life Support (BLS) Certification |
Required* |
Certification in a Nursing Specialty Area, by an organization recognized by the Texas Board of Nursing |
Preferred |
*Must obtain within ninety (90) days of start date.
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0 Nurse Supervisor - Phone Triage jobs found in Abilene, TX area