Nurse Supervisor - Phone Triage jobs in Appleton, WI

Neuroscience Group has a Full Time position available (1.0) for a team-oriented RN Triage Nurse in our Neurology Specialty. This position will work Monday to Friday 5 days per week. As an integral member of the Clinical Services Team, the Triage Nurse is responsible for managing all incoming calls from patients regarding clinical issues, and in collaboration with the physician/nurse practitioner, addressing patient needs in a timely manner. The RN Triage Nurse must be able to respond to both written and oral correspondence. Individual must be organized and be able to manage demanding workload with accuracy. Follow through is imperative.

For over thirty years, Neuroscience Group has provided excellent neurologic care for the Fox Valley and Northeast Wisconsin. Ours is the only medical facility in the area that combines neurosurgery, neurology, orthopedic spine surgery, interventional and non-interventional pain management and physical therapy. Our practice has grown to over 50 providers and serves patients in nine outlying clinics scattered throughout the region. Our mission is to improve lives by providing the very best in brain, spine and pain care and we do that by living our company core values: compassionate care, teamwork, fiscal responsibility, continuous learning, leadership and community involvement.

RESPONSIBILITIES:

• Serves as the primary contact for patients telephoning the office with questions or problems/concerns that are of a clinical nature.
• Triages patient calls and communicates with the patient's MD/AP regarding the appropriate action.
• Initiates follow-up phone calls to patients for the purpose of reinforcing educational information, assessing response to treatment/medication, and informing them of test results and the subsequent plan of care.
• Documents in the medical record, in a timely and accurate manner, all pertinent patient information to ensure continuity of patient care.
• Responsible for patient teaching/education with regard to medication injections.
• Stocks and maintains sample medication closet, dispensing samples as directed by physician.
• Assists patients with the enrollment process necessary for financial assistance in order to obtain prescribed medication as appropriate.
• Regularly attends and contributes positively to team and organizational meetings.
• All other temporary and/or permanent duties as assigned by the RN Triage Nurse Team Lead.

KNOWLEDGE REQUIRED:

• Graduate of an accredited college or university with a nursing certificate or baccalaureate degree.
• Current licensure as a registered nurse in the State of Wisconsin.
• A minimum of two years' experience in the field of neuroscience nursing preferred.
• Basic computer knowledge and keyboarding skills.
• Prior Neurology experience a plus!

BENEFITS:

At Neuroscience Group we offer a very competitive salary along with a robust benefits package. The benefits include:

• NO NIGHTS, NO WEEKENDS, AND NO HOLIDAYS!
• Health Insurance
• Health Savings Account (HSA) with a generous employer contribution
• Dental Insurance
• Vision Insurance
• Company paid Long Term Disability and Life Insurance
• Voluntary Life Insurance and Short Term Disability available
• Generous PTO and Sick Bank
• 401(k) with guaranteed employer contribution
• Profit Share
• Cash Balance Pension Plan
• Employee Assistance Program
• Timber Rattler Tickets
• Holiday party, summer picnic, and annual recognition for years of service
• Annual employee appreciation day