Nurse Supervisor - Phone Triage supervises the day-to-day operations and coordinates activities of nursing teams in a nurse triage call center. Plans work schedules and monitors call levels to ensure sufficient staffing and adherence to protocols. Being a Nurse Supervisor - Phone Triage responds to escalated problems and may provide patient care evaluations and guidance to nurses. Typically requires a bachelor's degree in nursing. Additionally, Nurse Supervisor - Phone Triage requires Registered Nurse (RN). Typically reports to a manager or head of a unit/department. The Nurse Supervisor - Phone Triage supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Nurse Supervisor - Phone Triage typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)
Job Description: Triage Nurse
Title: Triage Nurse
Reports to: Clinical Nurse Supervisor
Job Summary:
Charlotte Community Health Clinic offers high-quality medical, dental, and behavioral health services for children and adults. We work towards a healthy community where all individuals, regardless of ability to pay, have access to comprehensive health care. This position will involve working with CCHC’s patient population and will be located at our University location, with the potential to float to other locations as organizational needs arise.
CCHC Core Requirements:
Key Responsibilities
Minimum Qualifications:
Able to communicate effectively. Interacts in a friendly, professional manner with a wide range of staff, physicians and public. Plan, prioritize and complete delegated task with attention to detail. Ability to multitask and work well under pressure is essential. Requires excellent organizational, problem solving and critical thinking skills. Requires the ability to maintain confidentiality. Must be able to function as part of a team. Comprehensive knowledge of Accounting procedures and principles. Ethical behavior when dealing with sensitive financial information. High level of accuracy and efficiency. Courteous, professional manner, strong customer service skills.
Experience:
3-5 years in a physician practice or community-based health assignment preferred.
Additional skills required:
Ability to work effectively with consumers from diverse social, cultural and economic backgrounds; Ability to work independently and use critical thinking skills; Excellent interpersonal & customer service skills; Strong oral & written communication skills; Demonstrates a positive attitude and respectful, professional customer service. Acknowledges patient’s rights on confidentiality issues, maintains patient confidentiality at all times, and follows HIPAA guidelines and regulations. Proactively acts as patient advocate, responding with empathy and respect to resolve patient and family concerns, and recognizes opportunities for improvement to meeting patient concerns. Proactively continues to educate self on providing quality care and improving professional skills. Ability to successfully complete generic and department specific skills validation and competency testing.
Additional skills preferred:
Proficiency in electronic medical records; Experience with Epic (Preferred). Bilingual English/Spanish is preferred, but not required.
Education:
Graduate of accredited Registered Nurse program required. Current RN Licensure in North Carolina May be a compact license that is legally allowed to practice in NC. CPR Certification.
Physical Requirements:
The physical demands described here represent those that must be met by an employee to successfully perform the essential functions of this job.
The Mission of Charlotte Community Health Clinic is to provide the highest quality, patient centered, health care services for low-income and other underserved individuals. Our Vision is a healthy community where all individuals, regardless of ability to pay, will have access to comprehensive, coordinated quality health care. We screen potential employees to first ensure alignment with our core requirements followed by the requisite position skills set. In doing so, we need staff committed to this mission who will do their best to live and work the characteristics of our core values as we strive to care for ever increasing members of the communities we serve.
Charlotte Community Health Clinic, Inc. is an Equal Opportunity Employer. We do not discriminate in any aspect of employment with regard to age, race, sex, national origin, disability, color, marital status, veteran’s status, or religion.
Charlotte Community Health Clinic is a Federally Qualified Health Center (FQHC) that offers high-quality medical, dental, and behavioral health services for children and adults. We work towards a healthy community where all individuals, regardless of ability to pay, have access to comprehensive health care.
Clear All
0 Nurse Supervisor - Phone Triage jobs found in Charlotte, NC area