Nurse Supervisor - Phone Triage supervises the day-to-day operations and coordinates activities of nursing teams in a nurse triage call center. Plans work schedules and monitors call levels to ensure sufficient staffing and adherence to protocols. Being a Nurse Supervisor - Phone Triage responds to escalated problems and may provide patient care evaluations and guidance to nurses. Typically requires a bachelor's degree in nursing. Additionally, Nurse Supervisor - Phone Triage requires Registered Nurse (RN). Typically reports to a manager or head of a unit/department. The Nurse Supervisor - Phone Triage supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Nurse Supervisor - Phone Triage typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)
West Side Pediatrics is seeking a registered nurse (RN) with strong organizational and interpersonal skills to work as a FULL TIME Triage Phone Nurse in a busy 10 provider pediatric office.
Excellent patient relations, collaboration, communication, and multi-tasking skills are necessary.
Job responsibilities include triaging incoming calls from parents regarding their child’s health and asking appropriate questions to determine patient needs. Provide medical advice based on office protocols. Discuss patient conditions with the provider and relay medical advice/directions to the parent. Care coordination with follow up on referrals, tests/procedures, ED visits, and patient’s medical condition. Clinical duties include but are not limited to medication administration, patient assessment, urine catheterization, and NP suctioning. Other duties as assigned.
Previous medical office and/or pediatric experience is preferred.
This is a FULL TIME position with regularly scheduled hours. Approximately 32-36 hours per week. Must be able to work day/evening shifts and some weekend time.
Job Type: Full Time
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Job Type: Full-time
Pay: $25.00 - $30.00 per hour
Expected hours: 32 – 36 per week
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Work Location: In person
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