Nurse Supervisor - Phone Triage jobs in Denver, CO

Job Description

Summit Medical Consultants is actively recruiting for a full-time Triage Nurse to join our Clinical Triage Team. Summit Medical Consultants is a rapidly growing Physician Practice. Founded in 2015, we have expanded to approximately 100 employees and are continuing to grow. If we were a hospital in Colorado, we would rank 9th by number of admissions per year. Our mission is to provide patients and their families with robust clinical services throughout their Acute Inpatient Rehab, Skilled Nursing, Long Term Care and Assisted and Independent Living stays. We coordinate with the Hospitalists and Specialist physicians and surgeons, Physical, Occupational, Speech Therapists, Case Management and Psychiatry at the facility level to provide compassionate and coordinated care.

Job responsibilities include, but are not limited to:

● Prioritize and handle clinical phone calls within the LPN scope of practice in alignment with standing orders.

● Serve as a bridge between pharmacies and mid-levels/Physicians to resolve pharmacy-related concerns.

● Communicate with providers regarding questions or issues, recording detail in the EHR system.

● Monitor the message threads closely and promptly follow up according to established protocols.

● Process incoming paperwork and forward it to the designated provider for signature.

● Act as a liaison between patient families and providers, addressing messages, resolving issues, and offering support within the LPN scope of practice.

● Maintain professionalism and courtesy during phone interactions, adhering to outlined timeframes for returning calls.

● Participate in monthly Team Meetings, Triage Meetings and other instructed gatherings.

● Adapt to evolving workflows in a growing practice, recognizing that duties may change periodically to meet practice needs.

● Maintain frequent and prompt communication with the Triage Manager and all providers throughout the day.

● Travel to multiple facilities of the practice, as needed and as directed.

● Conduct Chronic Care Management patient chart reviews, telephone calls, and related documentation.

● Immediately escalate any issues to the managers.

● Fulfill any additional duties and tasks as assigned and required.

● Provide a precise and detailed daily account of time allocation.

● Assist in various administrative tasks, as instructed and as necessary

● Take on-call Triage Nurse shifts and rotate holiday coverage with the Triage Team.

Department expectations:

• Serving as a central communication hub among providers, facility partners, patients, patient families and outside vendors.
• Address practice protocol appropriately and meticulously documents all interactions with patients, families, and facilities.
• Ensuring accurate documentation for prescriptions, verbal orders, and clinical telephone calls is a key responsibility for all Nursing team members.
• Assessing the quality of patient care delivered by the Nursing team and coordinating patient care services with patients, staff, physicians, and other departments is crucial.
• Providing case management support and coordinating care management programs.
• Regular travel to facilities is required to conduct chronic care management visits.
• Work schedule is FT days 40 hr/week and at least two weekends a month.

This description is intended to serve as an outline. Please note the above responsibilities are not an exclusive list. You will be given additional duties, tasks, and responsibilities in your employment. It will be your responsibility to complete all other tasks assigned.

Requirements:

• Active LPN Colorado nursing license
• 2 years clinical nursing experience in the post acute care setting preferred
• 1 year administrative experience

Salary Range $25-27/HR.

Job Type: Full-time

Salary: $25.00 - $27.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Medical specialties:

• Geriatrics
• Internal Medicine
• Primary Care
• Urgent Care

Physical setting:

• Acute care
• Long term care
• Nursing home
• Rehabilitation center

Standard shift:

• Day shift

Work Location: Hybrid remote in Greenwood Village, CO 80112