Nurse Supervisor - Phone Triage jobs in Houston, TX

What we do here changes the world. UTHealth Houston is Texas’ resource for healthcare education, innovation, scientific discovery, and excellence in patient care. That’s where you come in.

The Phone Triage Nurse working in our OB/GYN Bellaire Station Clinic, functions as a member of collaborative interdisciplinary team providing comprehensive care to patients and families with complex healthcare needs that may be both predictable and unpredictable.  Aims to provide care that is safe, effective, patient-centered, timely, efficient and equitable.  The Phone Triage Nurse will answer and address incoming patient calls, call patient with results and manage patient portal questions. 

Once you join us you won't want to leave. It’s because we reward our team for the excellent service they provide. Our total rewards package includes the benefits you’d expect from a top healthcare organization (benefits, insurance, etc.), plus:  

• 100% paid medical premiums for our full-time employees  
• Generous time off (holidays, preventative leave day, both vacation and sick time – all of which equates to around 37-38 days per year) 
• The longer you stay, the more vacation you’ll accrue! 
• Longevity Pay (Monthly payments after two years of service) 
• Build your future with our awesome retirement/pension plan! 

We take care of our employees! As a world-renowned institution, our employees’ wellbeing is important to us. We offer work/life services such as... 

• Free financial and legal counseling 
• Free mental health counseling services 
• Gym membership discounts and access to wellness programs 
• Other employee discounts including entertainment, car rentals, cell phones, etc. 
• Resources for child and elder care 
• Plus many more! 

Position Location:

UT Physicians Maternal Fetal Medicine - Bellaire Station
6500 West Loop South, Bellaire, TX 77401
Schedule: Full Time, Mon-Fri, 8am, 5pm

Position Key Accountabilities:

1.  Performs responsibilities in a manner that promotes quality patient care and customer service/satisfaction.
2.  Adheres to broad scope of practice as established by Nurse Practice Act.
3.  Ensures the efficient operation of the clinic or unit by proper scheduling and planning for optimum use of staff and resources, maintenance of stock and supplies, and efficient and safe use of equipment.
4.   Uses systematic approach to provide nursing care to patients and families/populations by performing both focused and comprehensive assessments through subjective and evidence based objective data.
5.    Prioritizes, synthesizes and documents assessments and nursing plan of care using critical thinking and judgment.
6.  Implements plan of care within scope of practice through assignment and monitoring of other nurses and delegation and monitoring of unlicensed staff.  Initiates standing orders for prescription refills and labs as well as standing delegation orders where appropriate.
7.  Develops and implements teaching plans for patients concerning maintenance, promotion and restoration of health.
8.  Evaluates patients’ response and outcomes to education and therapeutic interventions.  Communicates effectively with collaborative team while escalating critical results and issues in an appropriate and timely manner.
9.  Exercises judgment while coordinating care and referring patients to agencies or health care professionals for other services/transitions in care where indicated. 
10.  Performs on site and telephone triage using best practice guidelines and documentation to ensure patients receive the right level of care in the right setting at the right time by the right caregiver using the right equipment and supplies.
11.  May be responsible for compiling daily or monthly reports.
12.  Acts as a patient and healthcare advocate by maintaining a safe environment and promoting quality healthcare and services.
13.  Respects and maintains privacy and confidentiality per HIPAA guidelines.
14.  Adheres to standards of practice for professional nursing.
15.  Other duties as assigned.