Nurse Supervisor - Phone Triage supervises the day-to-day operations and coordinates activities of nursing teams in a nurse triage call center. Plans work schedules and monitors call levels to ensure sufficient staffing and adherence to protocols. Being a Nurse Supervisor - Phone Triage responds to escalated problems and may provide patient care evaluations and guidance to nurses. Typically requires a bachelor's degree in nursing. Additionally, Nurse Supervisor - Phone Triage requires Registered Nurse (RN). Typically reports to a manager or head of a unit/department. The Nurse Supervisor - Phone Triage supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Nurse Supervisor - Phone Triage typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)
Job Summary:
The office of Dr. Barton, Dr. Heavner and Jin O, PA-C is seeking a qualified phone nurse to assist with daily patient calls. Your responsibilities will include triaging patient phone calls and helping provide one call resolution for our patients. Other duties may include helping with patient intake and rooming when needed.
Duties:
- Provide dedicated phone nursing to ensure our patient needs are met with one phone call
- Provide information on referrals, appointment times, authorizations and other things needed from the patient
- Ensure all patient messages are completed daily
- Ensure compliance with all healthcare regulations and protocols
Skills:
- Strong nursing background with experience in Primary Care
- Compassionate demeanor and proper phone behavior
- Willingness to help room patients when necessary
- Effective communication skills to collaborate with healthcare professionals and provide clear instructions to patients
- Ability to prioritize tasks and work efficiently in a fast-paced environment
Qualifications:
- Valid nursing license in WV (LPN Or RN)
- Proven experience as a Nurse or similar role
- Strong attention to detail and excellent organizational skills
Job Types: Full-time, Part-time
Pay: $17.00 - $24.00 per hour
Expected hours: 32 – 36 per week
Benefits:
Medical specialties:
Physical setting:
Standard shift:
Weekly schedule:
Work Location: In person
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