Nurse Supervisor - Phone Triage supervises the day-to-day operations and coordinates activities of nursing teams in a nurse triage call center. Plans work schedules and monitors call levels to ensure sufficient staffing and adherence to protocols. Being a Nurse Supervisor - Phone Triage responds to escalated problems and may provide patient care evaluations and guidance to nurses. Typically requires a bachelor's degree in nursing. Additionally, Nurse Supervisor - Phone Triage requires Registered Nurse (RN). Typically reports to a manager or head of a unit/department. The Nurse Supervisor - Phone Triage supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Nurse Supervisor - Phone Triage typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)
Shriners Children’s is a family that respects, supports, and values each other. We are engaged in providing excellence in patient care, embracing multi-disciplinary education, and research with global impact. We foster a learning environment that values evidenced based practice, experience, innovation, and critical thinking. Our compassion, integrity, accountability, and resilience defines us as leaders in pediatric specialty care for our children and their families.
Shriners Children's is the premier pediatric burn, orthopaedic, spinal cord injury, cleft lip and palate, and pediatric subspecialties medical center. We have an opportunity for a Triage Nurse to join our Outpatient team. This position would work Monday - Friday, 7:30 am - 4:00 pm, no weekends or holidays.
The Telephone Triage Nurse assures that communication with each caller will be handled in a professional and timely manner. When appropriate, the caller’s symptoms will be assessed and triaged using the nursing process and approved guidelines in order to assist in obtaining the appropriate level of care and/or self-care advice. This position reports directly to the Nurse Manager, Outpatient Services.
1. Respond promptly to each incoming call.2. If call warrants a triage, the caller’s stated symptoms will be assessed to determine the appropriate level of care required to safely meet the patient’s medical needs. (Emergent, urgent, non-urgent or home care status)3. When appropriate, provide home care instructions using the approved, written guidelines as well as approved reference material provided.4. Utilize all resources and guidelines at his/her disposal to effectively assess, prioritize, advise, or refer calls when necessary to the appropriate department or personnel.
5. Refer patients to appropriate providers for care, utilizing approved guidelines as indicated by individual client profiles.6. Thoroughly complete documentation utilizing the appropriate computer software in compliance with the approved policies and procedures.7. Fax or email all completed Telephone Advice Records and Transaction calls to appropriate physician client immediately by internal fax.
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Shriners Children’s is an EOE/Drug-Free, Smoke-Free Workplace.
Shriners Children’s values diversity and provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
In accordance with local and system policies, all SHC employees must be fully vaccinated for COVID-19 to be eligible for hire.
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