Nurse Supervisor - Phone Triage jobs in Pueblo, CO

Description

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Vanguard Skin Specialists is a dermatology and plastic surgery practice serving communities in southern Colorado. Our mission is to make a positive impact on our patients, our community, and our world. This mission drives everything we do from opening offices in underserved areas to sponsoring humanitarian projects to volunteering locally and abroad, and we believe delivering exceptional medical care requires investing in an extraordinary team and work environment. 

“We make a positive impact on our patients, our community, and the world.” -- That statement is a key part of our operating principles, and it is the motivation behind what we do. We are seeking an RMA/CMA who shares this motivation and will help create an amazing patient experience. 

Who We Are: 

1. We are a multi-provider medical practice with a set of operating principles that guide us -- excellence in patient care, one-team mentality, making a positive impact in this world. We believe we are the best at what we do. 

2. We are fanatical about providing the best patient care without compromise. Our teams come in early and stay late to ensure patient concerns are addressed and our schedule is fully optimized for our patients and providers. We take care of our patients the way we would want our children, parents, and grandparents to be cared for. We work hard to make this happen. We expect you to help us sustain this level of excellent care. 

3. We run a remarkably efficient and busy clinic. You will need to juggle many tasks while maintaining efficiency and ensuring all the small details are accounted for. Superhuman organization and attention to detail is a must. 

4. We operate as one team. Our patients and your team members will count on you to be here, every single day, on time. If you have ever worked in a team environment, you understand how important that dedication is to your team, as well as to your personal success. 

5. We believe it is possible to change the world. We give generously of our time and resources locally and around the world. 

Job Duties/Responsibilities: 

• Answer and triage inbound calls from patients regarding prescriptions, care plan questions, wound care questions, and other clinical questions for their medical provider. This position is primarily phone-based.  
• Document patient calls within the EHR and coordinates with the clinical team to resolve patient questions. 
• Refill medications at the direction of a medical provider, send orders, and relay patient instructions and pathology to patients. 
• Schedule patients for follow up appointments. 
• Provide overall support of the clinical team. 

Requirements

Qualifications: 

• Certified Medical Assistant or Registered Medical Assistant preferred 
•  At least 2 years’ experience as a medical assistant in a clinical setting working with electronic health records. NextGen EHR experience is a plus.  
• Proven track record of working well on teams and delivering excellence. 
• Excellent verbal and written skills required. Customer service experience preferred. 
• Alignment with the values and mission of Vanguard Skin Specialists. 

Schedule: 

This is a full-time position with business hours Monday to Friday. The position is based at our clinic location in Pueblo. Initial training will occur onsite at our administrative headquarters office in Colorado Springs. Following the training period, strong performers have the option to work 1 remote day per week. 

Reviews: 

Vanguard Skin Specialists believes in providing regular feedback and encouraging professional  

development. Your first informal HR check-in will be approximately 90 days from your date of  

hire, after that you will be included in the next of our upcoming semi-annual spring or fall  

review cycles for your formal reviews. This will be your first compensation review, and  

thereafter your compensation reviews will occur in the fall cycle annually. 

The practice promotes from within, which provides opportunity for growth and advancement. 

Compensation & Benefits: 

Compensation is $22 per hour with eligibility for overtime. The practice covers a portion of the  

premium for medical benefits and offers vision, dental, and 401K for full-time team members.  

The position also comes with paid time off, bereavement pay, paid maternity & bonding leave,  

and employee discounts on products and aesthetic services. 

Physical Working Conditions: 

• Must be able to sit, stand, and/or walk for up to 10 hours 
• Operate a computer and other office machinery, such as a calculator, printer, copier,  
• scanner, or fax 
• Be able to communicate accurately, effectively and frequently 
• Can identify color on the computer and software used 

About Us: 

• Some other things you should know about us… 
• We are growing quickly 
• Our management team has been promoted from within 
• Our team has extremely high expectations of each other