Nurse Supervisor - Phone Triage jobs in Scranton, PA

Signallamp Health is growing rapidly and actively looking for motivated triage nurses to work with us!

Signallamp has reinvented remote Nurse Triage – for our patients and our nurses - by staying connected with patients every month and bridging gaps in care between office visits.  You work from home while caring for patients and helping them better manage their conditions.

What’s different about this job.

*** NEW! Now also offering flexible schedules after 6months (4 days x 8 hours, 4 days x 9 hours, 4 days x 10 hours).  You pick what works for you!  No change in benefits. ***

As a Triage Nurse, you still provide the same care, support and education to your patients as you’ve always done at the hospital or office.  Only now you’re working from home. Avoid the commute (and the cost of gas!). Be home for your kids at the end of the workday. Work with your pet on your lap.  Have flexibility to make doctors’ appointments.

A typical day

Conduct Telehealth Triage: Assess patient needs, evaluate symptoms, and provide telephonic triage services to patients. This includes answering patient inquiries, offering medical advice, and determining the urgency and appropriate course of action.  You also have opportunities to establish relationships with patients and build trust and credibility with them and their families.

You are a key part of the patient’s care team and communicate directly with providers and the in-office staff.  Using your own expertise and following the provider’s care plan, you keep patients on task – prioritizing their own good health, verbalizing their understanding of their conditions and getting preventative service. You are also an advocate for your patients, finding answers to questions and helping resolve their medical challenges quickly and efficiently.

You use technology tools to help you manage your patients, gather educational resources, coordinate patient care, and maintain each patient’s care goals.  With your experience in Electronic Medical Record (EMR) systems, you review recent office visits, communicate with the care team, and then accurately document what you’ve done on behalf of your patients.

Hear more about working at Signallamp https://signallamphealth.com/learnaboutus/

What are your qualifications

First and foremost, you provide compassionate care to your patients. You’re an RN / LPN who has an active license. You have a minimum of four years  triage experience: Demonstrated experience working with patients, either in a clinical or telehealth setting. You have experience working in an EMR, which is required. You have confidence that you can learn to use new technology.  Your time management skills are excellent, particularly when you are working from home.  You demonstrate active listening skills and communicate effectively both written and verbally. You are well-versed in privacy policies and maintain the confidentiality of personal health information for all patients. You adhere to the highest standards of personal and professional conduct.

Benefits

• Medical
• Dental
• Vision

• Free access to mindfulness app https://www.studiobemindfulness.com/
• Continuing Education Credits (CEU) paid for
• Additional State licensure paid for
• Employee Assistance Program (EAP) - free and confidential
• 401k with company match

• Vacation / personal days
• Holiday pay (your Birthday and Black Friday and Christmas Eve Day too)
• Sick pay
• Potential to flex time
• Short-term disability

• Long-term disability
• Life insurance
• Productivity bonus payments monthly-on average, earn between $5-10,000 annually in addition to your hourly wages!
• Retention bonuses
• Referral bonuses