OTC Clerk jobs in New Britain, CT

Clerk

Hours: Full-Time/40 Hours

Shift Details: Monday-Friday 8:00am-4:30pm with 1 Sunday per month (will get a day off during the week when working the Sunday shift).

The Smarter Choice for your Career!

Come join one of Connecticut’s Top Workplaces, and a Magnet designated organization! At Middlesex Health, we have a unique combination of award-winning talent, world-class technology, and patient-first care that's making health care better. Through our affiliation with the Mayo Clinic Care Network, Middlesex Health has access to the most advanced medical knowledge and research available.

Position Summary:

The Clerk is responsible for assisting with assigned medical records tasks.

Responsibilities include but are not limited to:

• Answers phones and responds to patient inquiries appropriately; promptly addresses patients needs based on the scope of the position and clinical setting.
• Appropriately triage calls, referring to clinicians as necessary.
• Completes appropriate work items utilizing the EMR system, to include patient referrals and other tasks as needed.
• Scans patient records into the appropriate EMR system.
• Processes faxes, incoming mail, and paperwork as required.
• Manages multiple priorities and pays attention to details to ensure accuracy.
• Participates in rotation for weekend clerical coverage and completes tasks as assigned and requested by weekend supervisor.
• Provide backup support to office processes as assigned by the supervisor.
• Understands and utilizes EMR system consistent with roles, abides by all federal laws and organizational privacy policies
• Performs administrative and other job related duties as assigned.
• Adheres to all Core Values (Compassion, Pursue Excellence, Cooperation and Collaboration, Upholds Honesty, and Supports Innovation).
• Adheres to all Absolutes (Privacy and Confidentiality, Professional Appearance, and Responsibility and Commitment).

Minimum Qualifications

• High School Diploma or equivalent
• Strong customer service skills - excellent communication skills with knowledge of telephone etiquette
• Must possess strong computer skills
• Must be well-organized with the ability to multi-task
• Attention to detail and accuracy
• Positive attitude and a team player with excellent interpersonal skills

Preferred Qualifications

• Receptionist/Secretarial experience in a healthcare setting
• Associates degree
• Familiarity with HIPAA and other medical privacy practices & regulations
• EPIC experience

Comprehensive Benefits Offered:

• Competitive and affordable health benefits (total rewards package)
• 403(b) retirement plan with company matching
• Paid holidays, time off and sick time
• Wellness rewards program
• Quick commute access from I-84, Route 9 and surrounding areas
• Free parking with shuttle drop-off service
• …and much more!