Occupancy Specialist jobs in Portland, OR

Central City Concern is an innovative nonprofit agency providing comprehensive services to single adults and families in the Portland metro area who are impacted by homelessness, poverty and addictions. We hire people that are skilled and passionate to meet our mission to end homelessness through outcome-based strategies which support personal and community transformation.  

The Housing Front Desk and Occupancy Specialist will primarily provide administrative and reception coverage for the Housing Administration Office.  In addition, the position is responsible for occupancy at one or more CCC Housing locations. Duties differ from the Occupancy Specialist position in that the FDOA is responsible for a limited portfolio of units that are typically referral based and require minimal income sources to certify. The FDOA must be prepared to positively represent the Housing department and Central City Concern, engage with the public in a positive, friendly and professional manner, and provide the highest level of customer service at all times.  

Hours: Monday - Friday, 8:00am - 4:30pm

Location: Biltmore Housing Admin, 523 NW Everett. Portland, OR 97209

MINIMUM QUALIFICATIONS:

• Must have high school diploma or GED.
• Must be able to multi-task and work well under pressure
• Ability to adhere to Central City Concern’s drug-free workplace which encourages a safe, healthy and productive work environment and strictly complies with the Drug-Free Work Place Ace of 1988. An employee shall not, in the workplace, unlawfully manufacture, distribute, dispense, possess or use a controlled substance or alcohol.
• Must pass a pre-employment drug screen, TB test, and background check.
• Must adhere to agency’s non-discrimination policies.
• Must generally have the ability to bend, stoop, kneel, squat, twist, reach, pull and lift heavy objects, with reasonable or no accommodation.
• Ability to effectively interact with co-workers and clients with diverse ethnic backgrounds, religious views, political affiliation, cultural backgrounds, life-styles and sexual orientations and treat individuals with respect and dignity.
• Ability to work on projects as they come up while continuing to manage the flow at the front desk.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Greet and direct the public, provide information, and answer inquiries in person and on multi-line phone system.
• Maintain orderly front office to include brochures, application materials and basic cleanliness.
• Perform front desk administrative duties as assigned, including but not limited to, distributing mail, making copies, staff scheduling, data entry, maintenance of applicant and tenant files.
• Maximize housing portfolio occupancy through effective coordination of approved applicants and available units throughout assigned properties.
• Prepare and sign residential leases on behalf of CCC.
• Process income and asset verifications and prepare Tenant Income Certification in accordance with various funding agreements.
• Post tenant and subsidy rent payments, security deposits, and other revenue items in Property Management Database.
• Maintain schedule of move-in activity and coordinate with staff as needed to facilitate smooth workflow.
• Prepare and maintain tenant files and documentation in a neat, orderly manner.
• Serve as back-up for other Occupancy Specialists, Administrative Assistants, and Compliance Specialists during absences and/or during peak work periods.
• Collect urine samples from clients as needed and in compliance with established protocols as applicable for Alcohol and Drug Free Housing building tenants.
• Assist with waiting list openings, review and date stamp applications and other applicant documents.
• Adhere to all state and federal privacy and security regulations applicable to the program, and to CCC policies and agreements regarding confidentiality, privacy, and security. This includes immediately reporting any breach of protected health information or personal identification information of any person receiving CCC services by CCC or an outside provider to the CCCC Compliance Department, as well as to your supervisor or their designee.
• Perform other duties as assigned by the Housing Office Manager.

Benefits at Central City Concern offered to our employees!  

Central City Concern offers incredible benefits to our employees. We offer an extensive total rewards package to include base wages, medical, dental, vision, and voluntary plans. Central City Concern also takes employees’ financial wellness into consideration and provides a rich retirement match.  

• Generous paid time off plan beginning at 4 weeks of PTO accrual per year!  Accrual amount/rate increases with longevity.
• Amazing 403(b) Retirement Savings plan with an employer match of 4.25% in your 1st year, 6% in the 2nd year, and 8% in your 3rd year!
• 11 paid Holidays 2 Personal Holidays to be used at the employee’s discretion.
• Comprehensive Medical, Vision, and Dental insurance coverage.
• Employer Paid Life, Short Term Disability, AND Long-Term Disability Insurance!
• Sabbatical Program offering extended time off at years 7, 14, and 21. 

Central City Concern is a second-chance employer and complies with applicable laws regarding the consideration of criminal background for employment purposes. Government regulations, contractual requirements, or the duties of this particular job may require CCC to conduct a background check and take appropriate action to address prior criminal convictions. 

As an agency deeply rooted in recovery, part of our policy and commitment to a drug and alcohol-free workplace includes post-offer, and pre-employment drug screens. Please note we follow Federal Guidelines regarding prohibited substances, even for those legal at the state level.    

CCC values and celebrates diversity in race, heritage, ethnicity, gender identity and expression, sexual orientation, religion, age, and disability. We are an Equal Opportunity Employer and we prioritize active inclusion of diverse staff.