Office Automation Analyst jobs in Lebanon, PA

Penn State Health Corporation

Location : US:PA:Hershey
Work Type : Full Time
FTE : 1.00
Shift : Day
Hours : 8 hours

SUMMARY OF POSITION :

Responsible for the planning, coordination and support of the day-to-day fiscal, administrative, and operational activities of the IT Project Management Office. Duties typically include the administration of the departments Project & Portfolio Management System, report development and generation, document and process creation and modification.

Decision Making Authority :

On your own (no higher level of review required)

1. Report structure and development
2. System issue escalation to vendor
3. Incident Management escalation

Decisions that require approval by higher authority

1. Changes to Infonet sites
2. Changes to PPM or Demand systems core functionality
3. Account Request Forms

Communication:

This role will have regular communications with all levels of IT and executive management within the health system. As the system administrator for both the PPM system and the Demand Management system, face of the PMO, Demand Coordinator and role responsible for report generation and development, I expect this role to work directly with directly with Senior (Rod Dykehouse, Joe Meier) management and Executive Management (Alan Brechbill, Paul Seale, etc.)

Impact:

This role is critical to the daily operations of the IT PMO and the Enterprise Project Intake process. The role ensures that the respective systems are operational through manual and automated process execution. The role ensures that proper reporting on enterprise demand and projects are reported to various levels within the enterprise as described above in the Communications section. This role serves as the face of the IT PMO and sets the initial impression of it¿s services to our primary customer base.

Complexity:

This position must be able to work through ambiguity to produce work products to customers that are not clear in their requirements or structure (example ¿ reports). The role will be expected to work with limited supervision and will need to use extensive judgmement and resourcefulness to ensure we are meeting the needs of our customers and that the respective systems are operating as intended, questions into the IT PMO or EPI are answered professionally and timely, and communications are clear and concise.

MINIMUM QUALIFICATIONS:

Bachelor's Degree

Three (3) years of related experience

If chosen for this position, you may required to pass a Post Offer Employment Physical Exam in accordance with the measurements listed in the Work Task Analysis (WTA) report. This job description is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position. All individuals (including current employees) selected for a position will undergo a background check appropriate for the position's responsibilities.

Penn State Health is fundamentally committed to the diversity of our faculty and staff. We believe diversity is unapologetically expressing itself through every person's perspectives and lived experiences. We are an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, martial status, national or ethnic origin, political affiliation, race, religion, sex (including pregnancy), sexual orientation, veteran status, and family medical or genetic information. If you are unable to use our online application process due to an impairment or disability, please call 717-531-8440 between the hours of 7:30 AM and 4:30 PM, Eastern Standard Time, Monday through Friday, email hrsolutions@pennstatehealth.psu.edu or download our Accommodation Instructions for Job Applicants PDF for more detailed steps for assistance.