Office Manager - Home Care jobs in Virginia Beach, VA

Office Manager

Overview:
We are seeking a highly organized and detail-oriented Office Manager to join our team. As the Office Manager, you will be responsible for overseeing the daily operations of our office, managing administrative tasks, and providing support to the team. This is a key role in ensuring smooth and efficient office functioning.

Qualifications:

· Must have emotional intelligence, self-awareness and a desire to be coached and developed professionally

· Ability to professionally communicate in a clear, concise and understandable manner

· Ability to work both independently in the team environment while sharing information and seeking to help team grow and excel

· Demonstrates strong organizational, time management and administrative skills with a focus on attention to detail and accuracy

· Must be flexible to meet the needs of the office.

· Ability to multi-task and juggle multiple work streams while setting/managing priorities and providing consistent follow through

· Basic computer skills and the ability to learn the veterinary management software and trouble shoot it accordingly

· A full, open-availability is requested but accommodations can be made by request in writing

Responsibilities:

Personnel

· Recruitment-maintain job advertisements and follow up with applicants

· Schedule and complete interviews

· Maintain employee files

· Payroll

· Hire and Fire

· Creating, reviewing, updating job descriptions, and overseeing training protocols

· Staff Scheduling

· Ensure compliance with laws and regulations (business, workmen's, radiation, Professional annual renewal, etc.)

· Complete Insurance audit yearly

· Manage staff continuing education and licensure/certifications

· Lead regular meetings with the team to ensure cohesiveness and allow the team to provide input/feedback on ways to improve operations and request further support

· Know the inner workings of the hospital so you can help when you see a need- laundry needs to be folded, exam rooms need to be cleaned, phones needs to be answered

Clientele

· Manage customer complaints and facilitate resolution of client problems that doctors of other staff members cannot finalize.

· Train all employees on de-escalation techniques for client complaint resolution

· Promote a client-centered environment and facilitate programs and processes that meet client needs

· Ensure front desk is completing follow up calls with urgent patients from the previous day-Have surgeries been called back? Have sick patients been checked on?

Accounting/Office Maintenance

· Maintain software, printers, ordering office supplies as needed

· Monitor and implement collection activity on past due accounts

· Meet with management regularly to discuss, suggest and/or implement new initiatives and protocols identified as potentially beneficial to overall hospital operations

· Manage client escalations and involve Dr. Deavers when appropriate and necessary

· Website-management-updates

Law & Ethics

· Understand and ensure compliance with appropriate regulatory agencies, including:

monitoring hospital violations and dangerous situations; documenting and reporting

accidents; filing appropriate reports.

· Understand the ethical requirements of veterinary practice outlined by the AVMA and VHMA code of ethics, and ensure that staff fulfill their ethical responsibilities

· Understand and ensure compliance of Contract Law as it pertains to associates, staff, and clients

· Understand and ensure compliance with Employment/Labor Law

· Understand and ensure compliance with the legal and ethical guidelines surrounding confidentiality of staff, clients, and patients

If you are a motivated individual with excellent organizational skills and the ability to thrive in a dynamic work environment, we would love to hear from you. Please submit your resume for consideration.

Job Type: Full-time

Pay: $56,000.00 per year

Benefits:

• Employee discount
• Paid time off

Schedule:

• Day shift
• Monday to Friday
• Night shift
• Weekends as needed

Ability to Relocate:

• Virginia Beach, VA 23456: Relocate before starting work (Required)

Work Location: In person