Office Manager oversees and manages the daily activities of office staff to ensure efficient operations, service delivery and expense control. Develops and implements procedures and policies for all administrative activities. Being an Office Manager typically manages record-keeping, document preparation, mail distribution, reception, bill or invoice processing, maintenance services, technical support, project coordination/scheduling, and other related internal operations. Oversees the selection of vendors and the purchase of office equipment and supplies. Additionally, Office Manager coordinates resources to troubleshoot, determine the best solutions, and solve problems. Tracks and analyzes operational costs and monitors budget. Recruits, trains, and coaches office staff to achieve optimal performance. May require a bachelor's degree. Typically reports to a head of a unit/department. The Office Manager supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be an Office Manager typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)
Description
Essential Duties and Responsibilities
Daily Operations
Opening Procedures
Clinic Schedule
Scheduling Appointments
Staff Development & Performance
Department Effectiveness
Answer Telephone/Greet Patients
Patient Check In/Out
Patient Paperwork
Patient Education
Workers’ Compensation/Motor Vehicle Accidents
Patient Assist
Assist Medical Staff
Assist Radiology Staff
Orders
Charges
Collections
Preparation
Closing Procedures
Other Duties
Interpersonal SkillsWorking Relationships
Mentor
Personal Growth
Flexibility & Stressful Situations
Communication
Emergency Situation
Adherence to Facility/Departmental PolicyConfidentiality/Right to Privacy
Attendance/Punctuality
Dress Code/Identification
Cell Phone Use
Staff Meetings/In-services
Departmental Policies
Care of Environment, Equipment, and SuppliesEquipment
Inventory
Clean, Neat, Safe Environment
Requirements
Education:
High School Diploma or Equivalent-Required
Current State of Wyoming Certified Nursing Assistant, or current CCMA/similar, or current LPN License- Required
Certification & Licensures
BLS-Healthcare Provider
Experience
Previous experience in customer service- Preferred
Previous experience as an MA, CNA, or LPN- Preferred
Physical Requirements
Seeing- Must be able to read reports, patient charts, and to use a computer- Constant
Hearing- Must be able to hear well enough to communicate with patients and co-workers- Constant
Speaking- Must be able to verbally communicate with patients and co-workers- Constant
Typing- Must be able to write and type, as well as grasp a telephone- Constant
Standing- Frequently
Sitting- Frequently
Weight Demands
Lifting- Must be able to lift up to 25 pounds or less- Frequently
Working Conditions
The fast paced nature of this position may lead to increased levels of personal stress.
Environmental Hazards
The fast paced environment may lead to increased levels of personal stress and demand high mental acuity.
Physical Hazards
Physical harm is possible when performing physical requirements, as listed above.
Exposure to communicable disease, bodily fluids, and/or toxic substances is possible and can be physically harmful.
Unique Work Schedule/Travel
May be required to work after hours, on weekends, or holidays.
Employee Statement of Understanding:
I have read and understand the job description for my position. I am able to perform all of the essential functions of this position.
I agree to comply with the corporate compliance policy and all laws, rules, regulations and standards of conduct related to my position. As an employee, I understand my duty to report any suspected violations of the law or the standards of conduct to my immediate supervisor.
As an employee, I will strive to uphold the mission and vision of the organization. All employees are required to adhere to the values in all their interactions with patients, customers, and fellow employees.
Note: This description is intended to describe the general job duties and employment requirements for adequate job performance, and should not be interpreted as an exhaustive report. Additional duties and responsibilities may be assigned at the discretion of the employees’ supervisor.
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