Office Manager oversees and manages the daily activities of office staff to ensure efficient operations, service delivery and expense control. Develops and implements procedures and policies for all administrative activities. Being an Office Manager typically manages record-keeping, document preparation, mail distribution, reception, bill or invoice processing, maintenance services, technical support, project coordination/scheduling, and other related internal operations. Oversees the selection of vendors and the purchase of office equipment and supplies. Additionally, Office Manager coordinates resources to troubleshoot, determine the best solutions, and solve problems. Tracks and analyzes operational costs and monitors budget. Recruits, trains, and coaches office staff to achieve optimal performance. May require a bachelor's degree. Typically reports to a head of a unit/department. The Office Manager supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be an Office Manager typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)
At Office Depot, Inc., every leader is responsible for growing total sales and services within the location. The Sales Manager will partner with the General Manager to drive the overall services culture within the location, assist in the day-to-day operations, and develop store strategies and tactics.
The person in this role has accountability for driving the store’s overall sales training to ensure appropriate Office Depot, Inc selling techniques are executed.
The Sales Manager assists with the merchandising, operations, cash handling, and execution of store and company standards, in addition to resolving both associate and customer relations’ concerns.
The Sales Manager is also a Key Carrier and will be considered the Leader on Duty in the absence of other management. All Full-Time Sales Managers must be able to work a flexible schedule that aligns with business needs, which includes the ability to work evenings, weekends, and occasional holidays.
In addition, Full-Time Sales Manager positions must be able to perform External Key Carrier responsibilities, which include but are not limited to, opening and closing responsibilities and being scheduled for those respective shifts.
Primary Responsibility :
Leads, coaches and inspires associates, while fostering a culture that builds trust, brand loyalty and exceptional customer / client service delivery.
Creates and manages a sales focused environment through the training and development of associates. Regularly exercises independent judgment when providing input on assessing store associates’ performance, certification(s), and competencies.
Builds a culture which drive sales through motivating associates to be product experts and customer focused. Is a business services sales leader and a role model for superior customer service by demonstrating an understanding and high degree of proficiency using the Office Depot and Office Max sales principles.
Proactively observes, coaches, and provides feedback to associates to enhance their proficiency in this area.
Drives merchandising sales contests.
In the absence of the General Manager, manages inventory / inventory levels, assets and expenses within the store by applying financial controls and routinely reviewing all operational processes including receiving, data entry, cash handling, and payroll control.
Will also be responsible for managing merchandise flow-through and replenishment processes.
Supports an environment that embraces diversity and encourages creative, innovative thinking and risk taking. Provides direction, coaching, and real time counsel related to all associate performance issues.
Manages conflict effectively. Drives the recruitment, retention and development of a diverse range of talented people by participating in the interviewing and selection process.
Leads daily, weekly, and monthly store meetings to ensure the accurate communication of company initiatives, policies and procedures, as well as updates to the daily operations of the store.
Ensures associate understanding of company benefits, directives, and other programs.
Obtains and maintains Sales Leader certification and other position specific certifications as required. Completes all management training;
including (but not limited to) Anti-Harassment, Code of Ethics, etc. Adheres to OSHA, Worker’s Compensation, wage and hour, I-9 compliance and other legal requirements.
High School diploma or equivalent; Bachelor’s degree preferred Business, Marketing, Retail Management, or another related field preferred Minimum 2 years of experience in related field Minimum two years of experience in retail, including management and / or supervisory role in a sales-driven, customer-oriented company.
Sales experience in a services industry a plus. Must possess the ability to use technology and print equipment applicable to role, and to access information necessary to complete daily responsibilities Must possess ability to process information / merchandise through POS register system
Last updated : 2024-04-02
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