Office Manager oversees and manages the daily activities of office staff to ensure efficient operations, service delivery and expense control. Develops and implements procedures and policies for all administrative activities. Being an Office Manager typically manages record-keeping, document preparation, mail distribution, reception, bill or invoice processing, maintenance services, technical support, project coordination/scheduling, and other related internal operations. Oversees the selection of vendors and the purchase of office equipment and supplies. Additionally, Office Manager coordinates resources to troubleshoot, determine the best solutions, and solve problems. Tracks and analyzes operational costs and monitors budget. Recruits, trains, and coaches office staff to achieve optimal performance. May require a bachelor's degree. Typically reports to a head of a unit/department. The Office Manager supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be an Office Manager typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)
GENERAL OFFICE PROCEDURES
· Answer phone
· Provide hospitality and customer service to all visitors
· Respond to questions and issues related to the Rules and Regulation of the Cemetery
· Provide maps and directions in regards to interment locations to visitors or phone inquires
· Provide information needed to funeral directors or families
· Keep calendar updated with scheduled interments and visitors
· Keep Grounds Department informed of any changes to schedule
· Process income and outgoing mail
· Compiling of invoices, ledgers, burial records, burial files
· Manage the ordering and inventory of office supplies and order cemetery supplies as requested by the Grounds Department
· Keep office clean and presentable (vacuum, dust, collect garbage, chairs orderly)
· Keep restroom clean and supplied
· Unlock filing cabinets in the morning and lock before leaving for the day
· Maintain temperature for comfort during the day and conserve for the evening
· Shred confidential documents that are no longer needed
· Inform Grounds Department of flower delivery locations
· Maintain all forms needed for the cemetery operations
OFFICE OPERATIONS
· Meet with visitors/clients inquiring pricing and availability of locations
· Contact Grounds Department if visitor wishes to look at or pick out a location
· If client wishes to purchase follow Sales Checklist to complete and record the sale
· When receive request for burial/ interment from funeral home or family follow the Funeral Checklist to complete, and update records
· Knowledge of the Minnesota State Statutes regarding cemetery burial rights and be able to inform and explain to the lot owners how the laws pertain to them
· Prepare documents needed for lot title changes and Notarize legal documents
· Perform cemetery financial transactions including: invoices, receivables, bank deposits
· Prepare payroll on biweekly schedule
· Scan and email payroll worksheets to Cemetery President for approval
· Track employees' vacation and medical days available
· Prepare retirement forms monthly for retirement plan
COMPUTER OPERATIONS
· Process incoming and outgoing email messages in a timely manner
· Search Occupied, Reserved or Vacant burial/interment locations (Software: FileMaker Pro)
· Process burial/ interment orders
· Enter all sales contract information
· Enter invoices and receivables
· Update Cemetery Burial Lot information when lot activity occurs
· Do daily computer backup
· Do security updates and scans
· Prepare checks monthly using QuickBooks and have ready for signature
· Prepare monthly bank reconciliations
· Prepare monthly financial reports for Cemetery President
END OF MONTH FINANCIAL
· Verify Cemetery census (OCR/VAC/RES) of all interment locations
· Verify OCR-preneed totals
· Record new census totals
· Record General Journal entries in QuickBooks
· Check QuickBooks Balance Sheet totals to see if they equal census totals
· Find discrepancies if census totals do not equal
· Print and double check customer statements and prepare for mailing
· Print or copy month end reports for Month End reporting book, including journal entries, profit and loss statements, and bank reconciliations.
Experience: 1-3 years office experience required. Experience in bookkeeping preferred.
Education: High School Diploma.
Supervision: This position does not supervise any employees.
Working Conditions: Office setting; fully in person (no remote work).
Physical Effort: Ability to lift 5-10 pounds, occasionally make way through cemetery grounds (paved and unpaved grounds).
Job Type: Full-time
Pay: $21.50 - $22.70 per hour
Expected hours: 8 per week
Benefits:
Schedule:
Ability to Relocate:
Work Location: In person
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