Office Services Assistant jobs in Roanoke, VA

Title: Office Services Assistant

State Role Title: Admin & Office Specialist II

Hiring Range: $13.56 - $15.75 per hour

Pay Band: 2

Agency: Virginia Department of Health

Location: ROANOKE HQ

Agency Website: www.jobs.virginia.gov

Recruitment Type: General Public - G

Job Duties

Greets customers and directs customers to appropriate point of contact or resource.

Responds to emails, phone calls, and other forms of communication in a timely and courteous manner.

Writes receipts and processes medication pickups.

Answers program questions, explains policies and procedures.

Schedules patient appontments for services.

Coordinates schedules and meetings as assigned by supervisor.

Compiles and inputs established data into database as directed by supervisor.

Reviews documents, applications and/or forms for completeness.

Completes daily Fiscal/Accounting duties including opening/date stamping mail, entering payments into check log, entering payments into computer system, reconciling deposits, and verifying petty cash.

Makes weekly appointment reminder phone calls.

Registers patients, obtains consent forms, and completes associated forms.

Explains charges, collects payment or verifies patient or third party billing.

Assembles packets of forms according to program protocols.

Maintains general office supplies and supply area.

Pulls and files records for scheduled appointments/meetings.

Prepares/organizes files according to office/VDH procedures.

Reviews files/charts to assure forms are complete and filed in appropriate order.

Assists with shredding of files/records according to office/VDH retention schedules as directed by supervisor.

Minimum Qualifications

Ability to use clear and appropriate communication skills providing information to varying audiences/customers

Experience working in an office setting.

General knowledge of and experience with basic computer processing and data entry skills

Ability to prioritize tasks and organize time efficiently

Additional Considerations

High School Diploma or equivalent preferred.

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

VDH accepts only on-line applications. Faxed, mailed, or e-mailed applications will not be considered. Applications are accepted until 11:55 p.m. on the job closing date. Applications and/or resumes should include relevant work history which indicates your qualifications for this position.

Employment is contingent upon satisfactory results of a state and federal criminal history background check and the Department of Social Service's Child Abuse and Neglect Central Registry check, U. S. HHSIG Exclusion List check, employment reference check and E-Verify. Other financial, credit, driving, background checks or completion of Statement of Economic Interests may be required for certain positions.

It is the policy of the Commonwealth and VDH that all aspects of human resource management be conducted without regard to race (or traits historically associated with race including hair texture, hair type, and protective hairstyles such as braids, locks, and twists); sex; color; national origin; religion; sexual orientation; gender identity or expression; age; veteran status; political affiliation; disability; genetic information; and pregnancy, childbirth, or related medical conditions. VDH employees have a shared Code of Ethics, which can be found in the bottom banner of our website: www.vdh.virginia.gov

If you have been affected by DHRM Policy 1.30 layoff and possess a valid Interagency Plancement Screening Form (Yellow Card) or a Preferential Hiring Form (Blue Card), you must submit the card before the closing date for this position. The Card may be submitted with the state application as an attachment.

As a V3 (Virginia Values Veterans) employer VDH Welcomes Veterans to apply!

Supplemental Questions: You may be required to respond to position-specific questions at the end of this application. This information will help us evaluate your credentials and qualifications for the job. Failure to respond to any questions may disqualify you from further consideration.

Contact Information

Name: Darlene Smith

Phone: 540-283-5034

Email: darlene.smith@vdh.virginia.gov

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.