OFFICE SERVICES MANAGER jobs in Asheville, NC

Introduction

Executives thrive with us! HCA Healthcare is one of the nation’s leading providers of healthcare services, comprising of over 180 hospitals and about 2,000 sites of care in 21 states and the United Kingdom. We are looking for a Division Vice President of Anesthesia Services Operations for our North Carolina Division, where excellence creates excellence.

Benefits

HCA Healthcare offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
• Free counseling services and resources for emotional, physical and financial wellbeing
  
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
  
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock
  
• Family support through fertility and family building benefits with Progyny and adoption assistance.
  
• Referral services for child, elder and pet care, home and auto repair, event planning and more
  
• Consumer discounts through Abenity and Consumer Discounts
  
• Retirement readiness, rollover assistance services and preferred banking partnerships
  
• Education assistance (tuition, student loan, certification support, dependent scholarships)
  
• Colleague recognition program
  
• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
  
• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

HCA Healthcare has expanded our influence across the healthcare industry by investing $3.5 billion in capital improvements in recent years. Do you want to be an influencer in healthcare? Apply for our Division Vice President of Anesthesia Services Operations role today!

Job Summary and Qualifications

GENERAL SUMMARY OF DUTIES:

Responsible for leadership of anesthesia service line and operations in assigned region. Responsibilities include quality and clinical performance, achievement of financial goals, management of personnel, development and oversight of new programs, coordination of assessment and consulting services for non-managed programs, joint venture oversight, and building trust through communication and collaboration that develops a performance-oriented culture based accountability. Serves as a subject matter expert and is responsible for developing business process models to optimize and enhance operating results across the company.

Working with Group, Division, and facility CEOs, CMOs and CFOs across HCA, this individual will provide executive level leadership, consultation, and guidance to HCA leaders and other company officers specific to Anesthesia Service Line quality, operations, strategic assessment and consulting, and business development.

SUPERVISOR: Group VP, Anesthesia Services Operations

DUTIES INCLUDE BUT NOT LIMITED TO:

Leadership

• Provides leadership in the areas of anesthesia clinical services, operations, compliance and expense management to the Division and individual facilities overall strategic plan to improve anesthesia services and ensure achievement of HCA’s Anesthesia Service Line goals and objectives.
• Develops and strengthens collaborative relationships with the division and facility team to advance anesthesia practice and care of our patients.
• Able to assimilate information from a variety of sources, able to analyze data, make strategic recommendations and execute a course of action for overall improvement in both quality of care and expense management.
• Member of Anesthesia Service Line Core Team, supporting the execution of Service Line initiatives in conjunction with medical leadership.
• Provides direct leadership in the oversight and accountability for the operational effectiveness of anesthesia services.
• • Meet and build relationships with senior executives (CMO, CFO, COO, etc.) by presenting and discussing industry trends, best in class strategies, and gaining buy in for program objectives
  • Lead development of division and facility anesthesia leaders by providing meaningful coaching and mentoring to increase capabilities of individuals and teams and drive employee engagement
  • Align director of anesthesia team goals and objectives with company, group, division, facility goals
  • Develops, implements, and coordinates within the system and facilities
  • Expense and clinical savings opportunities
  • Accreditation readiness and quality control
  • Coordination of surgical services
  • Policy and procedure development
  • Process and product standardization and utilization optimization
  • Equipment contract standardization
  • Identification, tool implementation and execution of best practices
  • Assists in development of operational and clinical best practices

Customer Service

• Ability to lead and collaborate within a team setting and in a variety of functional settings.
• Demonstrated the ability to interact with others, build, and maintain strong relationships with a variety of stakeholders with HCA.
• Creates internal customer confidence, committed to increasing customer satisfaction, and managing customer expectations through alignment of key stakeholders
• Demonstrates responsibility for solving customer challenges, ensures commitment to customers by soliciting opinions and ideas from customers for improvement in services.

Financial

• Establishes and helps meet annual consolidated service and facility budgets.
• Establishes and meets financial and clinical goals of the division and facilities
• Participates and ensures implementation of financial, clinical, and operational strategies for laboratory and consolidated solutions
• Evaluates, interprets and provides recommendations around key laboratory metrics
• Assists in preparing business cases and financial analysis for new programs and opportunities
• Provides financial and metric training for key laboratory stakeholders to drive optimal results

Project Management

• Directs multiple projects and tasks in a fast paced environment that includes:
• • Strong organizational skills, including the ability to plan, implement and execute
  • The ability to focus and execute exceptional time management
  • Demonstrates ability to develop a project plan for major and complex projects
  • Demonstrates an understanding of project management methodologies
  • Delegate to direct reports and facility teams and monitor progress to outlined goals

General Knowledge and Competencies

• Demonstrates knowledge of anesthesia operations, hospital operations, organizational policies, procedures, systems and objectives
• Knowledge of fiscal management techniques
• Knowledge of health care administration systems
• Knowledge of governmental regulations and compliance requirements
• Ability to use various computer systems and applications
• Ability to successfully work within team based and matrixed environments
• Ability to plan, organize and supervise
• Ability to travel frequently if necessary
• Ability to complete complex engagements on time with desired results
• Ability to exercise initiative, sound judgment and problem-solving techniques in the decision-making process
• Ability to develop and maintain effective relationships with medical and administrative staff, patients and the public
• Ability to communicate clearly in writing and verbally
• Candidate must live within division footprint in which they support
• Demonstrates ability to manage conflict by using common approaches and facilitation techniques to lead teams to alignment and high performance
• Able to identify opportunities for improvement and innovation, removes barriers and resistance, and enables desired behaviors of team and stakeholders
• Serve as external face to company during client engagements or industry events as requested
• Practices and adheres to the Code of Conduct philosophy, mission and vision statements.

EDUCATION:

• Bachelor’s Degree in Business, Healthcare Administration, or Nursing –Required
• Master’s Degree in Business or Healthcare Administration –Required

EXPERIENCE:

• Minimum of 10 years experience in healthcare systems, consultant or operations management at Director level or higher.
• Effective working knowledge of Health Systems Management, Hospital Management, Healthcare Financial Management, Practice Management, Revenue Cycle Management, Third-party reimbursement issues, and patient flow.

CERTIFICATION/LICENSE:

• Clinical experience/knowledge preferred

HCA Healthcare (Corporate), based in Nashville, Tennessee, supports a variety of corporate roles from business operations to administrative positions. Like our colleagues in any HCA Healthcare hospital, our corporate campus employees enjoy unparalleled resources and opportunities to reach their potential as healthcare leaders and innovators. From market rate compensation to continuing education and career advancement opportunities, every person has a solid foundation for success. Nashville is also home to our Executive Development Program, where exceptional employees are groomed to take on CNO- and COO-level roles in our hospitals. This selective program focuses on ethics, leadership and the financial and clinical knowledge required of professionals at this level of the industry.

HCA Healthcare has been recognized as one of the World's Most Ethical Companies by the Ethisphere Institute more than ten times. Â In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"Bricks and mortar do not make a hospital. People do."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder

If you're looking for a leadership opportunity that provides both personal satisfaction and professional growth, apply to join HCA Healthcare as a Division VP Anesthesia Operations. Unlock your leadership potential with HCA Healthcare.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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