OFFICE SERVICES MANAGER jobs in Carson City, NV

Position Summary – Our Office Managers / AR are the leaders on the front linein the creation of an exceptional customer experience for not only our customers but our internal customers as well. These team members are responsible for in person customer care through trained knowledge of billing, basic tech support to provide a one touch customer resolution. Rango Office Managers will be in constant communication with internal and external customers, office cleanliness duties, supporting remote billing staff with paper invoices and outgoing paper mail and assisting the General Manager with a wide variety of tasks for the company. Successful Rango Office Managers will have the desire to ensure our customers are connected to the world through technology. We value commitment to learning, professional growth, team members who can demonstrate they care, high level of integrity, team members who are innovative and adaptive, driven, and dedicated.

Essential Functions and Responsibilities - {List of significant responsibilities and essential duties that must be completed to achieve the objectives of the position.}

SCOPE: (What are the daily activities that are included in this role?)

· Rango Office Managers can expect to spend a significant portion of their time working from a computer and extreme multitasking.

· Handle walk in customers in all areas such as billing, upgrading service, selling service and any other issues the customer may have.

· Maintain Office supplies and office cleanliness.

· Maintain Office Voicemail and Local Ticket Queue.

· Manage cash box, reporting and all cash payments.

· Maintain County and City Business Licensing as needed.

· Complete deposits for incoming payments and reporting as needed (minimum once per week).

· Support remote staff in sending out letters and invoices via mail.

· Help build a strong, local presence on social media by creating weekly posts and responding appropriately to local comments online.

· Be the frontline for identifying local events and community outreach opportunities, bringing these to the attention of Marketing and the General Manager, and attending events when needed.

· Administrative tasks as assigned by the General Manager such as preparing documents, presentations, memos etc.

· Extensive documentation which requires excellent written and verbal communication.

· Problem solving by oneself as well as with others throughout the organization, including but not limited to General Manager, Assistant General Manager, Field Operations Manager, Regional Manager, Field Technician Team Lead, Dispatch Manager, Lead Dispatch Agent, Sales, Infrastructure, Network Operations, Tech Support and Billing.

COMPLEXITY: (What is the judgement that is required to be successful in the role?)

· Excellent customer service for our external and internal customers either on the phone or in person.

· Be thorough and organized.

· Multitask and thrive in fast paced environment.

· Team oriented.

· Thorough documentation of notes and data.

· Excellent communication with General Manager, internal team members and customers.

· Ability to listen to and follow directions, processes, and policies.

· Able to utilize a wide range of company tools and equipment.

IMPACT: (This role supports organizational goals in the following ways)

· Office Managers will work alongside the General Manager to help achieve all company goals.

· Office Managers will work with the General Manager to achieve key KPI’s.

· Office Managers will maintain the local office and communicate with the customer and/or internal team members to ensure an excellent customer experience for every customer.

· Office Managers will work with the entire Field Team, Management and Other Departments to achieve all company goals.

Required Education/Experience - {List of minimum education and/or experience qualifications, required certifications, etc.}

· High School diploma

· Minimum 1 Year Customer Service

· Ability to sufficiently use computer operating systems, i.e., Microsoft office, internet browser, etc.

Required Skills - {required proficiencies, specialized knowledge, technology skills, etc.}

· Ability to document clear and concise information.

· Clearly Driven

· Ability to multi-task

· Ability to work in a fast-paced environment.

· Must be able to communicate well over the phone.

Preferred Qualifications - (, preferred certifications etc.)

· Preferred 1 year AR Experience

· Preferred 1 year of office management

· Preferred experience with phone etiquette

· Preferred experience in a call center

Competencies Required:

· Problem solving skills: Investigates appropriate resources and involves partners when appropriate. Future oriented. Assesses what will help or hinder achieving organizational goals. Focuses on what is important.

· Interpersonal skills: Deals with others in a considerate, respectful, and unbiased manner. Approaches conflict proactively. Solicits and shares feedback openly. Listens with empathy and maintains composure.

· Accuracy: Draws on facts collected from a broad knowledge of organizational goals and processes.

· Adaptability: Corrects behaviors and communication style to meet the needs of a wide range of situations. Tackles obstacles appropriately. Comfortable with ambiguity.

· Reliability: Accountable to others; does what it takes to get the job done. Actions are consistent with words. Follows through on commitments. Exhibits exceptional integrity.

· Attitude: Displays commitment to the organization and to personal growth. Is self-motivated and able to motivate and inspire others. Asserts self appropriately to champion ideas. Tells the truth in a direct and constructive way.

· Initiative: Self-directs with a strong tendency for action. Leads the way to improve performance or processes. Displays keen interest in our customers and our organization. Self-directs with a strong tendency for action. Leads the way to improve performance or processes. Displays keen interest in our customers and our self-directs with a strong tendency for action. Leads the way to improve performance or processes. Displays keen interest in our customers and our organization.

Eligible Benefits:

· Health, Vision and Dental Insurance

· Free internet package (If able to get our service)

· Sick pay accrual

· Paid time off

· 401K with Match

· Annual bonuses based on performance.

· Annual raises up to 5.5%

Disclaimer:

This Job Description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this classification. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job. This Job Description does not constitute a contract of employment and the organization may exercise its employment at-will rights at any time.

Job Type: Full-time

Pay: $18.00 - $21.00 per hour

Expected hours: No less than 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Ability to Relocate:

• Carson City, NV 89706: Relocate before starting work (Required)

Work Location: In person