OFFICE SERVICES MANAGER jobs in Cleveland, OH

Counseling Agency, Professional Office setting:

JOB DUTIES AND RESPONSIBILITIES

• Experience with medical office outpatient environment
• Professionally greet and assist clients, and visitors when they arrive at the office
• Answering and directing phone calls and schedule client appointments
• Contacting clients to confirm appointments 24 -48 hrs. in advance
• Screening for insurance coverage and contact insurance companies to confirm benefits
• Updating and maintaining client and insurance databases
• Follow office workflow procedures to ensure maximum efficiency
• Maintain files and records with effective filing systems
• Photocopying, scanning and faxing
• Monitor office expenditures and handle all office contracts
• Familiarity and use with Electronic Health Record for scheduling client appointments
• Maintaining office equipment as needed, and monitor office supplies inventory and place orders
• Helping organize and maintain office common areas.
• Performing general office clerk duties and errands.
• Organizing travel by booking accommodations and reservations needs as required.
• Coordinating events as necessary.
• Research and developing outreach lists
• Create and develop marketing material for workshops, presentations etc.
• Maintaining and monitoring social media
• Reconciling petty cash
• Experience with billing and insurance companies
• Troubleshooting and problem solving
• Desktop publishing
• Maintain Websites and Social Media
• Develop Newsletter
• Community events

EDUCATION AND EXPERIENCE

• Relevant office work experience
• Efficient and knowledgeable of relevant software applications including MS Office
• Experience in customer service
• Knowledge and understanding medical billing and insurance companies
• Excellent communication written and verbal along with good interpersonal skills
• Organized with the ability to prioritize and multi-task
• Reliable with patience and professionalism
• Some experience in the medical service industry; medical billing and insurance providers
• Attention to detail and accuracy
• Problem solving & Adaptability
• Confidentiality and privacy with clients
• Experience with internet research/browsing the web
• High school diploma and some college

KEY COMPETENCIES

• Attention to detail and accuracy
• Problem-solving
• Adaptability
• Customer service orientation
• Team work
• Communication skills - verbal and written
• Confidentiality
• Good work ethic
• Confidentiality and privacy in the office setting dealing with clients
• Ability to write clearly use of Microsoft word and Excel
• Warm personality with strong communication skills and writing skills
• Ability to work well with various assignments
• Dependable
• Have a valid driver license.

Job Types: Full-time, Part-time

Pay: $17.00 - $20.00 per hour

Schedule:

• Monday to Friday
• Weekends as needed

Work Location: In person