OFFICE SERVICES MANAGER jobs in Florence, SC

The Office Manager works in close collaboration with the CEO by providing mid-level supervision and leadership to a skilled, dedicated team of behavioral health professionals and administrative support staff.

WORK SCHEDULE: Work schedule will vary per assigned duties and client needs.

REPORTS DIRECTLY TO: CEO/Executive Director. II.

DESCRIPTION OF RESPONSIBILITIES AND DUTIES:

· Mid-level administrative supervision of staff at the assigned branch

· Setting and maintaining a culture of “zero negativity” and productivity within the office

· Establishing and maintaining an environment centered around good customer service and professionalism

· Holding staff accountable for job performance and meeting deadlines critical to normal business operations

· Planning, coordinating, and assigning staff schedules where the priority is maximizing authorizations and placing patient treatment needs first

· Reviewing time off requests

· Participating in training and mentoring new branch staff

· Working with team members and corporate compliance personnel to establish an environment of constant “audit readiness”

· Maintain appropriate interpersonal relationships with employees, peers, and consumers Receiving and screening visitors and/or telephone calls, providing general and specialized information regarding departmental functions that may require the use of judgment, tact and sensitivity and the interrelation of policies, rules and procedures; skillfully handles complaints and inquiries; researches and responds to requests or refers complaints and requests to other staff when warranted

· Ensuring that clinical records (either directly or through appropriate delegation) are accurate, current, and meet Compassionate Counseling Services, Division Medical Assistance standards, and DHS licensing regulations

· Protecting the confidentiality of all records and ensuring that patient information remains confidential and secure

· Assisting the clinical teams and CEO in reviewing reports of suspected abuse or neglect of vulnerable adults or minors and assuring that appropriate actions are taken Informing the CEO if reports involve alleged maltreatment by staff, students, or volunteers Assisting the corporate compliance team in reviewing incident reports, including consideration of actions to be taken to avoid similar incidents in the future. Monitoring compliance with implementation of the corrective action(s)

· Participating in internal and external committees and management team meetings, including Provider Meetings

· Scheduling assigned appointments, meetings and conferences; coordinating arrangements and setting up meeting rooms and notifying meeting participants;

· Composing correspondence, reports and informational materials; proofreading and checking typed and other materials for accuracy and completeness and for compliance with policies and regulations;

· Reviewing, determining the priority of, and routing department incoming correspondence Monitoring timelines for appropriate screening, triage, assessment, and therapeutic treatment planning for patients

· Remains “in the know” and monitors as needed pertaining to patient admission, triage, program transfer, and discharge decisions

· Ensures that all necessary coordination of care documents are completed and filed. This includes physician referrals, authorizations to disclose information, case communications, and referral follow-up forms.

· Ensures that all company forms are up-to-date and completed accurately prior to being filed in the medical record

· Assists with training staff on implementation of new forms.

· Verifying accuracy of timesheets and payroll reports submitted to the Payroll Department; maintaining departments’ attendance and time off records; preparing and typing personnel documents; maintaining departmental personnel files. Assuring confidentiality of all records Reviewing and coding departmental expenses and monitoring department budget balances as needed

· Shadowing staff intermittently as needed

· Participating in and completing staff performance evaluations and addressing job performance concerns as they arise

· Working closely with the HR Manager to establish a baseline understanding of HR including, but not limited to, HR policies, forms, and manuals, privacy of personnel records, confidentiality, and employment law priority areas critical to decreasing company liabilities

QUALIFICATIONS

· Preferred, but not required, at least two years of supervisory experience involving coordination and management of operations, customer service, compliance, and/or performance improvement initiatives.

· Demonstrated competency, with or without additional training, in understanding contemporary social problems and behavioral health/substance abuse issues

· Experience with intensive, wraparound, home-based clinical services

· Experience collaborating with state agencies such as LME, DMA, DHHS, and MH/SA/DD

· Bachelor degree or equivalent experience

· Sensitivity to the needs of persons with MH/SA/DD concerns

· Ability and willingness to work cooperatively with others

· High degree of discretion dealing with confidential information

· Ability to negotiate, problem solve, handle multiple tasks simultaneously and meet deadlines Excellent verbal and written communication skills; proficient computer skills

· Ability to lead and motivate a multidisciplinary team

Job Type: Full-time

Pay: $19.00 - $24.00 per hour

Benefits:

• Flexible schedule
• Paid time off
• Professional development assistance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• On call
• Weekends as needed

Experience:

• Microsoft Office: 1 year (Required)
• Administrative experience: 1 year (Required)

Ability to Relocate:

• Rockingham, NC: Relocate before starting work (Required)

Work Location: In person