Office Services Supervisor oversees and manages the daily activities of office staff to ensure efficient operations, service delivery and expense control. Implements procedures and policies for all administrative activities. Being an Office Services Supervisor typically manages record-keeping, document preparation, mail distribution, reception, bill or invoice processing, maintenance services, technical support, project coordination/scheduling, and other related internal operations. Oversees the selection of vendors and the purchase of office equipment and supplies. Additionally, Office Services Supervisor coordinates resources to troubleshoot, determine the best solutions, and solve problems. Tracks and analyzes operational costs and monitors budget. Recruits, trains, and coaches office staff to achieve optimal performance. May require a bachelor's degree. Typically reports to a manager. The Office Services Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be an Office Services Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
JOB REQUIREMENTS
Minimum Education: High School Diploma or equivalent.
Minimum Work Experience: Previous clinical experience in a physician's office preferred but not required.
Required Licenses / Certifications: CPR or BLS certification within 6 months of hire.
Required Skills, Knowledge, and Abilities: The Front Office Clerks have the responsibility for following policy in the overall operation of the clinic's front office. The Front Office Clerk reports directly to the Front Office Supervisor or Clinic Manager.
ESSENTIAL FUNCTIONS
When a patient enters the clinic, the Front Office staff smiles and welcomes the patient. Answering the telephone in a professional and caring manner at all times. Greeting all patients in a courteous and a professional manner. Registering patients as part of the check in process and obtains all the necessary requirements. Collects co-pays. Collect payments and maintain the cash drawer. Maintain all daily stats. Preparation of clinic paperwork per provider. Ensures all phones calls and messages are sent to the back office staff and/or providers on Practice Partner. Receiving all office mail and distribute to appropriate personnel. Scheduling all patient appointments including calling patients to remind them of their appointments. Scanning all clinic documents and indexing patient intake, eligibility and consents in EMR as instructed. Thanks the patient for visiting the clinic upon discharge. Participates in daily clinic team huddles with the other front and back office staff members to foster better communication and prepare for better patient care and patient experiences. Supports quality improvement activities by taking an active role in selecting quality improvement goals, developing plans on how to improve, carrying out the improvement plans, and reviewing the outcomes to assess how to move forward. Must be available at all times during clinic hours, unless pre-approved by clinic manager. Other duties as assigned. Must be available to cover all clinics as instructed by Manager. Travels to other BMH clinics is necessary.
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