Office Services Supervisor jobs in Reading, PA

We are so excited you are interested in our Financial Services Administration Supervisor opportunity!

Premier Truck Group is proud to be an essential business throughout the Coronavirus pandemic, allowing for the sustained employment of our employees while keeping health and safety a top priority. We continually re-evaluate and improve procedures on an on-going basis to ensure we are up to date with practices that support today’s changing environment.

Winners Work Here!

Premier Truck Group is proud of the diversity that comprises our winning team. We see the equality and inclusiveness amongst our team members as our ultimate tool in moving our organization and industry forward.

Who is Premier Truck Group?

Premier Truck Group is headquartered in Dallas, Texas, with nearly 40 locations throughout the US and Canada, making it the largest Freightliner dealer group in North America.  We offer a premium selection of new Freightliner and Western Star commercial vehicles, a large selection of previously owned commercial trucks, and a full suite of parts, maintenance, and repair services. When you build your career here, you make a commitment to being the very best in the business. We are the pre-eminent group of Freightliner truck dealerships in the nation with serious plans for the future and we want you to be a part of it.

Why Join Our Winning Team?

When you join our team, you’re rewarded with the opportunity work for an organization that provides opportunities for career growth and advancement, tailored to individual performance, experience and interests, along with a fully comprehensive benefits package including:

Employee Discounts

Medical, Dental, and Vision Insurance

Life Insurance

Employee Assistant Programs

Paid Holidays and Paid Time Off

401k Plan with Employer Match

Training

Work-Life Balance

Here are some quick insights into this opportunity. We would love to discuss it with you in more detail!

Financial Services Administration Supervisor responsibilities:

• Builds rapport with lenders and Penske to build a base of referrals to establish customer network
• Maintains impeccable reputation with lenders
• Produces & submits accurate paperwork for title work and secures funding from finance sources in a timely manner
• Provides customers with explanation of aftermarket products and extended warranties
• Provides customers with complete explanation of manufacturer and dealership service procedures and policies
• Develops and monitors guidelines for working with customers to ensure maximum customer satisfaction
• Processes finance and lease deals accurately, fairly and in accordance with local, state and federal statutes and company policies, when needed.
• Conducts business in an ethical and professional manner
• Understands and complies with all federal, state, and local regulations that affect used-vehicle and finance departments
• Checks all paperwork for, but not limited to, all required documents, correct title, lien information, taxes, consumer information before forwarding to accounting
• Develops and monitors guidelines for working with customers to ensure maximum customer satisfaction
• Maintains an adequate and current supply of all required contracts and paperwork needed for completion and finalization of funded deals.
• Works closely with Financial Services Administration Manager to establish department goals and objectives and ensures that they are achieved.
• Ensures work areas and customer waiting areas are kept clean
• Follows all attendance and punctuality standards and adheres to timekeeping standards
• Follows the Code of Business Ethics and Conduct
• Understands and follows all work rules and follows lawful directions from Supervisors
• Upholds the company’s non-disclosure and confidentiality policies and agreements
• Maintains a professional appearance for self and subordinates in accordance with company policy
• Attends pertinent training on request
• Attends company meetings as required
• Additionally this role will be measured on:
  • Daily throughput
  • Compliance reporting
  • Training booklets being updated accordingly
  • Process development guidelines updated in timely manner.
• Support subprime partner (R&K Financial)
  • Daily request
  • Status updates
  • Buybacks
  • Assist with communication between Penske and R&K.

• Maintain Salesforce compliance with daily reporting and inputting applications (Canada)
• Assist finance team to ensure all required tasks are completed 
• Train new associates
• Confirm training/process guidelines are up to date.
• Assist with escalations
• Involved with process development.
• Address all credit disputes

Other duties as assigned

Requirements/ Skills/ Abilities:

• Ability to understand, keep abreast of, and comply with federal, state, and local regulations that affect the new- and used-vehicle and finance departments
• Ability to facilitate and/or conduct technical training to other employees
• Computer proficient
• Exceptional communication skills both oral and written with the ability to effectively communicate via face-to-face, phone, or by other means of communication
• Ability to define problems, collect data, establish facts, and draw valid conclusions
• Ability to process data and organize it for management analysis
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume
• Ability to understand and follow work rules and procedures
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions
• Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices
• Ability to interact well with others and be a positive influence on morale of department, dealership and organization

Ready to Join?

Apply now to learn more about what Premier Truck Group has to offer!

Premier Truck Group is an equal opportunity employer.