Online Banking Manager jobs in Baltimore, MD

Online Banking Manager oversees online banking activities. Develops policies and procedures for electronic banking processes to ensure compliance with established standards and regulations. Being an Online Banking Manager directs support operations to resolve customer issues with online tools. Participates in the maintenance and development of the bank's online products and services. Additionally, Online Banking Manager requires a bachelor's degree. Typically reports to a director. The Online Banking Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be an Online Banking Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Assistant Manager - Banking
  • Rosedale Federal Savings and Loan Association
  • Parkville, MD FULL_TIME
  • Join a successful, community-oriented bank with an engaging, employee focused culture! Our branch positions allow you to be in control of your growth and development from the start. We are looking for an Assistant Branch Manager to join our Parkville Team. Prior banking experience is required, supervisory/management experience strongly preferred!


    SUMMARY

    The Assistant Branch Manager assists with directing, overseeing, and administering the operations of the branch. Under the guidance of the Branch Manager, this position functions as part of the branch management team, handles management responsibilities in relation to the Relationship Guides, and performs Branch Manager's duties in her/his absence. The Assistant Branch Manager promotes the Bank's relationship sales culture, provides an outstanding customer experience and seeks to acquire, deepen and retain customer relationships. Professionalism, leadership, being a positive role model and promoting teamwork are key to this position.

    ESSENTIAL FUNCTIONS

    Management

    • Directly assists the Branch Manager with all management functions including staffing, scheduling, performance management, training, one on one's, coaching, and employee recognition and development.
    • Coaches branch staff on sales, service and operations.
    • Trains new branch staff.
    • Leads branch meetings and huddles relating to products, sales and service and operations.
    • Supports management's decisions and fulfills responsibilities in a professional manner while serving as a role model for staff.
    • Keeps staff informed of any regulatory banking information and changes.
    • Performs the Branch Manager's duties in her/his absence.
    • Informs staff of position meeting updates.

    Customer Experience:

    • Creates an outstanding customer experience that is personalized, responsive and convenient.
    • Effectively engages in conversations with customers and seeks to understand their needs.
    • Ensures that customers are serviced in a timely, accurate and thorough manner.
    • Knows all Bank products and services, and effectively discusses them with customers while addressing specific benefits related to their banking needs.
    • Seeks to build, deepen and retain customer relationships by anticipating and assisting with customer banking needs, effectively handling questions, complaints and providing solutions.
    • Educates customers on how to access RFSL 24-7 through the various channels. Guides customers step by step through processes (i.e. online banking, ATM PIN reset).
    • Sets the example in customer service delivery for other branch team members to emulate; knows the branch customer base and customers' typical banking activity.

    Relationship Sales:

    • Serves as product knowledge branch expert having thorough knowledge of product features and benefits and the ability to sell the benefits to customers. Provides product knowledge training for branch staff.
    • Embraces the Bank's relationship sales culture by acquiring relationships with new customers and deepening and retaining relationships with existing customers.
    • Initiates conversations with customers by asking open ended questions to understand financial needs.
    • Maintains a visible presence with customers throughout the branch including lobby, platform and teller line.
    • Identifies and refers potential lending opportunities to the appropriate department.
    • Participates in outbound customer calling efforts.

    Operations:

    • Assists with directing, overseeing, delegating, and completing the daily operations to include management of security procedures, audit control, reporting, settlements, physical branch maintenance, proper branch opening and closing, and adherence to all policies and procedures.
    • Runs a teller drawer as neededand processes transactions which may include: checking and savings deposits and withdrawals, loan transactions, safe deposit box payments and official checks.
    • Opens new accounts to include checking, savings, CDs, IRAs, and business accounts and takes credit card applications.
    • Applies thorough knowledge of account parameters and regulations to the opening, servicing and maintenance of each account type.
    • Assists customers in completing and signing documents necessary to open new accounts. Reviews new account documents for accuracy.
    • Performs proper procedures to close accounts (i.e. CD maturity).
    • Processes the following: CD penalties, stop payments, ACH stop payments, currency transaction reports, PIN resets, debit card and ACH disputes, debit card orders and wire transfers.
    • Maintains customers' files and records, and scans documents into records management system.
    • Updates and creates events on the Customer Relationship Management (CRM) system.
    • Seeks to identify customer transaction patterns to protect customers' security and report unusual patterns and coaches staff members to do the same.

    This list of essential functions is not necessarily exhaustive and may be supplemented, or otherwise revised by the employer, at its sole discretion.

    EDUCATION / SKILLS REQUIRED

    • High School diploma, or equivalent.
    • 2 to 5 years of experience in a Teller/Customer Service Representative role.
    • 1 years of supervisory experience preferred.
    • Excellent customer service and verbal and written communication skills.
    • Strong interpersonal skills.
    • Demonstrated initiative and ability to sell and cross sell products and services to build and deepen customer relationships.
    • Effective problem solving and decision- making ability.
    • Accurate and detail-oriented.
    • Strong multi-tasking and organizational skills.
    • Team player.
    • Ability to count large sums of cash and coin.
    • Solid knowledge of personal computers.

    WORKING CONDITIONS / PHYSICAL REQUIREMENTS

    • Must be able to remain in a standing position for long periods of time (50%-75% of the time)
    • The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc.
    • Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.
    • May be required to assist at other branch locations based on business need.
    • Ability to work a schedule that may include evenings and weekends and flexibility during the week.
    • Must be able to lift up to 60 pounds.
  • 9 Days Ago

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Data entry clerk remote
  • TowardJobs Online
  • Baltimore, MD FULL_TIME
  • Administrative Assistant / Data Entry Clerk - Work From Home Remote Part-Time (Side GIG) We are seeking inspired people to take part in across the country & local paid studies. Become Part Of This Wor...
  • 24 Days Ago

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CDL-A Truck Driver in Hagerstown, MD
  • Online Transport
  • Hagerstown, MD FULL_TIME
  • Online Transport is currently seeking professional and safety conscious Class A CDL Company Truck Drivers to join our team! Regional Drivers Are Home on the Weekends!OTR Drivers Can Be Out As long As ...
  • 1 Month Ago

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Business Banking Sr. Relationship Manager - Columbia, MD
  • Bank of America
  • Columbia, MD FULL_TIME
  • Job Description:At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we...
  • 16 Days Ago

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Sr. Relationship Manager - Global Commercial Banking - Healthcare, Education, Not-for-Profit Group
  • Bank of America
  • Baltimore, MD FULL_TIME
  • Job Description:Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various...
  • 23 Days Ago

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KR60SRE2 - Mid Level Site Reliability Manager - Cleared
  • Mid Level Site Reliability Manager - Cleared - NiSUS Technologies Corporation
  • Annapolis, MD FULL_TIME
  • The Site Reliability Engineer provides support in software development/engineering, including requirements analysis, software development, installation, integration, evaluation, enhancement, maintenan...
  • 1 Month Ago

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0 Online Banking Manager jobs found in Baltimore, MD area

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Personal Banker - Roving North West District
  • WELLS FARGO BANK
  • Baltimore, MD
  • Why Wells Fargo: Are you ready for the next step in your career? This is where it begins - at a company known for our "W...
  • 3/26/2024 12:00:00 AM

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Personal Banker - Roving North West District
  • WELLS FARGO BANK
  • Owings Mills, MD
  • Why Wells Fargo: Are you ready for the next step in your career? This is where it begins - at a company known for our "W...
  • 3/26/2024 12:00:00 AM

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Personal Banker - Roving North West District
  • WELLS FARGO BANK
  • Reisterstown, MD
  • Why Wells Fargo: Are you ready for the next step in your career? This is where it begins - at a company known for our "W...
  • 3/26/2024 12:00:00 AM

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Personal Banker - Roving North West District
  • WELLS FARGO BANK
  • Sykesville, MD
  • Why Wells Fargo: Are you ready for the next step in your career? This is where it begins - at a company known for our "W...
  • 3/26/2024 12:00:00 AM

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Associate Personal Banker - Northeast District
  • WELLS FARGO BANK
  • Baltimore, MD
  • Why Wells Fargo: Are you ready for the next step in your career? This is where it begins - at a company known for our "W...
  • 3/25/2024 12:00:00 AM

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Associate Personal Banker - Walbrook
  • WELLS FARGO BANK
  • Baltimore, MD
  • Why Wells Fargo: Are you ready for the next step in your career? This is where it begins - at a company known for our "W...
  • 3/25/2024 12:00:00 AM

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Personal Banker - Roving North West District
  • WELLS FARGO BANK
  • Catonsville, MD
  • Why Wells Fargo: Are you ready for the next step in your career? This is where it begins - at a company known for our "W...
  • 3/25/2024 12:00:00 AM

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Personal Banker - Roving North West District
  • WELLS FARGO BANK
  • Randallstown, MD
  • Why Wells Fargo: Are you ready for the next step in your career? This is where it begins - at a company known for our "W...
  • 3/25/2024 12:00:00 AM

Baltimore (/ˈbɔːltɪmɔːr/) is the largest city in the state of Maryland within the United States. Baltimore was established by the Constitution of Maryland as an independent city in 1729. With a population of 611,648 in 2017, Baltimore is the largest such independent city in the United States. As of 2017[update], the population of the Baltimore metropolitan area was estimated to be just under 2.808 million, making it the 20th largest metropolitan area in the country. Baltimore is located about 40 miles (60 km) northeast of Washington, D.C., making it a principal city in the Washington-Baltimo...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Online Banking Manager jobs
$70,936 to $101,943
Baltimore, Maryland area prices
were up 1.5% from a year ago

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