Online Banking Manager oversees online banking activities. Develops policies and procedures for electronic banking processes to ensure compliance with established standards and regulations. Being an Online Banking Manager directs support operations to resolve customer issues with online tools. Participates in the maintenance and development of the bank's online products and services. Additionally, Online Banking Manager requires a bachelor's degree. Typically reports to a director. The Online Banking Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be an Online Banking Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
As a Banking Specialist, you help create the energy and excitement around Amerant Bank products, providing the right solutions and getting products into customers’ hands.
You understand that Amerant Bank is dedicated to delivering a customer experience that’s unlike any other. It starts with you discovering customers’ needs and with the support of your team members, you match those needs with the right products.
Every day is an opportunity for you to turn another Amerant Bank customer into a loyal customer.
Purpose of role is to provide teller and platform-based transactions, manage lobby activity and support mobile, online banking and digital solutions.
In addition, provide education and knowledge of our consumer and small business products to existing and new customers.
OPERATIONAL EXCELLENCE :
Execute all operation responsibilities relative to opening and maintain all products and services.
Ensure all regulatory requirements as well as security and audit procedures are adhered to always.
CUSTOMER SERVICE :
BUSINESS DEVELOPMENT :
BANK TRANSFORMATION :
Responsible for educating other team members on digital channels.
OTHER :
Minimum Education and / or Certifications Requirements :
High School or GED required. AA or Bachelor’s Degree preferred.
Applicant must be NMLS registered and provide the company with their NMLS number or be willing to register in NMLS upon accepting an employment offer.
Additionally, FBI Criminal Background and credit checks must be successfully passed.
Minimum Work Experience Requirements :
Banking Specialist IV requires over 5 years of experience in Bank sales / service environment or equivalent experience including proven sales results.
Technical and / or Other Essential Knowledge :
Basic report writing ability, organizational skills, telephone skills. Previous experience with Outlook, Internet and MS Office Skills, including MS Word Advanced, MS Excel Advanced and MS PowerPoint Level II required.
Applicant must be NMLS registered and provide the company with their NMLS number or be willing to register in NMLS upon accepting an employment offer.
Additionally, FBI Criminal Background and credit checks must be successfully passed within the first 30 days of employment, or 30 days from the date of the upload (whichever occurs first).
Functional Skills & Knowledge Requirements :
Must be a team player, can work under pressure, have a professional image and be able to resolve problems and conflicts.
Must be able to prioritize work and effectively manage time.
Must possess basic business communications skills such as advanced writing, listening and have basic office and mathematics skills, and customer service skills.
Possession of professional skills such as report writing, basic statistics, effective presentation skills and creative skills are required.
Must possess sales and negotiation skills.
Bilingual (English / Spanish) preferred
Last updated : 2024-04-08
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