Online Banking Manager oversees online banking activities. Develops policies and procedures for electronic banking processes to ensure compliance with established standards and regulations. Being an Online Banking Manager directs support operations to resolve customer issues with online tools. Participates in the maintenance and development of the bank's online products and services. Additionally, Online Banking Manager requires a bachelor's degree. Typically reports to a director. The Online Banking Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be an Online Banking Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Summary: The Commercial Online Banking Support Specialist’s primary responsibility is to provide support to the Bank’s commercial online banking customers and auxiliary treasury service products, such as ACH, RDC, MDC, Wire Transfers, Positive Pay (check and ACH), Bill Pay, and Admin functions. Coordination and collaboration with the team to ensure open treasury tickets are processed in a timely manner. Set a positive tone and sense of urgency to resolve customer issues by diving deeper into the problem and root cause then proactively seek a solution to improve the process.
Essential Duties & Responsibilities
Required Qualifications
Preferred Qualifications