Online Banking Specialist jobs in Albany, NY
Online Banking Specialist administers and supports online banking products, including ATMs, debit and credit cards, and online bill-paying services. Responds to all customer issues and inquiries about online tools and products. Being an Online Banking Specialist performs clerical and data entry tasks required to administer and process online banking transactions and create new accounts. Requires a high school diploma. Additionally, Online Banking Specialist typically reports to a supervisor or manager. The Online Banking Specialist works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be an Online Banking Specialist typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)
Recently Added Online Banking Specialist jobs
ATM Banking Operations Support Specialist
- KeyBank
-
Albany, NY
FULL_TIME
-
Standard work schedule: Monday - Friday 9:00-5:30 EST. All team members are assigned one half day on Saturday on a rotating basis (approx. every 6-8 weeks)Team Culture
Payment and Deposit Operations fosters a culture founded on accountability, teamwork, leadership, intellectual curiosity and a balanced foundation between work and personal life.
Job Functions and Competency Overview:Responsible for providing ATM technical support for branches and vendors. Position focus is on technical/functional phone support to our internal Key Employees, contractors and vendors. This position is primary phone support for these applications. The ATM Support Desk hours of operations are 24/7.Responsibilities/Competencies:- Resolve incoming client calls based on departmental goals - minimum 88%.
- Maintain an average handle time of 8 minutes
- Perform initial problem determination by asking client troubleshooting questions in a systematic manner.
- Focus on the delivery of excellent service.
- Consistently utilize troubleshooting skills and tools for maximum efficiency and effectiveness.
- Assess initial impact in incident record; set record priority level as well as escalates in a timely manner.
- Capture large scale customer group impact problem escalation opportunities’ in a timely manner.
- Promptly notify Critical Incident Center of urgency issues after collecting required information for escalation.
- Detect patterns of callbacks affecting client or environment, assess impact and take action.
- Take ownership and responsibility of client technical/functional problems.
- Lead by example; independently makes decisions on course of action to get the client back in to production in a timely manner.
- Be a positive, professional resource for clients and support partners’.
- Utilize resources - knowledge, news alerts, senior associates and managers.
- Manage challenging calls, maintain control.
- Take opportunities’ to keep clients well informed during the call.
- Multitask when handling departmental group chats.
- Maintain the Service Manager knowledgebase with current ATM knowledge
- Gather data necessary for application specific reports
- Typical work hours are 9:00-5:30 EST (Monday - Friday) and additional hours as needed. All team members are assigned one half day on Saturday on a rotating basis (approx. every 6-8 weeks)
Preferred Qualifications:- Basic knowledge of ATM Operations strongly preferred
- 1- 3 years of relevant work experience
- IT Associates, Bachelor’s degree or IT Certification preferred
- 1 to 3 years’ experience with ATM Support preferred
- Effective telephone skills
- Effective communication skills
- Ability to make sound decisions based on logical reasoning
- Commitment to team concept
- Effective problem determination skills
- Effective listening skills
- Ability to work in a fast-paced & high-volume environment
- Basic working knowledge of Service Manager preferred
- 22 Days Ago
Banking Account Research and Adjustment Specialist
- KeyBank
-
Albany, NY
FULL_TIME
- Banking Account Research and Adjustment SpecialistHours: Monday- Friday 8am-4:30pm - 100% on Site Work.Location: On-site 555 Patroon Creek Blvd. Albany, NY 12206.Job Description:As part of the Client ...
- 1 Month Ago
Banking Internal Adjustment / Bank by Mail Specialist
- KeyBank
-
Albany, NY
FULL_TIME
- Location:555 Patroon Creek Boulevard - Albany, New York 12206Hours: Monday- Friday 8am-4:30pm$20-$21 per hour, depending upon experience.You are welcome to apply directly at:https://keybank.wd5.mywork...
- 16 Days Ago
Digital Banking Customer Support Specialist-Colonie/Glens Falls
- Glens Falls National Bank & Trust Company
-
Albany, NY
FULL_TIME
- The Arrow Financial Corporation Family of Companies is seeking dynamic, authentic individuals to join our amazing team! Currently, we are looking for an experienced professional to join our Electronic...
- 1 Month Ago
Associate Scientist - Cell Banking
- Eurofins
-
Rensselaer, NY
FULL_TIME
- Company DescriptionEurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our en...
- 5 Days Ago
Cell Banking Associate
- Eurofins USA PSS Insourcing Solutions
-
Rensselaer, NY
FULL_TIME
- Company Description Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our e...
- 1 Month Ago
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0 Online Banking Specialist jobs found in Albany, NY area
Branch Manager - Campbell West Plaza Branch, Rotterdam NY
- Trustco Bank
-
Rotterdam Junction, NY
- Branch Manager - Campbell West Plaza Branch, Rotterdam NY 8 days ago Requisition ID: 4489Salary Range: $50,000.00 To 70,...
- 4/24/2024 12:00:00 AM
CWM - Goldman Sachs Ayco Personal Financial Management - Marketing Operations, Associate Albany, NY
- Goldman Sachs
-
Albany, NY
- MORE ABOUT THIS JOB: Consumer and Wealth Management (CWM) Across Consumer and Wealth Management (CWM), Goldman Sachs hel...
- 4/24/2024 12:00:00 AM
Branch Manager I- State St- Albany, NY
- Trustco Bank
-
Albany, NY
- EEO Statement: We are an equal employment opportunity employer. All qualified applicants will receive consideration for ...
- 4/23/2024 12:00:00 AM
Retail Store Supervisor ** $1000 Sign-On Bonus
- Goodwill Northern New England
-
Hudson, NY
- ** Retail Store Supervisor ** $1000 Sign-On Bonus** **Job Category****:** Retail **Requisition Number****:** RETAI09957 ...
- 4/22/2024 12:00:00 AM
Bank Office Cleaner
- B and B Maintenance, Inc.
-
Windham, NY
- Job Type Part-time Description Part Time Cleaning Position Available in Windham, New York. Evening Hours, Flexible Sched...
- 4/21/2024 12:00:00 AM
Chief Banking Officer
- Ballston Spa National Bank
-
Ballston Spa, NY
- Are you looking to contribute to the strategic planning and direction of a nationally recognized community bank? Ballsto...
- 4/21/2024 12:00:00 AM
Retail Shift Supervisor ** $300 Sign-On Bonus
- Goodwill Northern New England
-
Hudson, NY
- ** Retail Shift Supervisor ** $300 Sign-On Bonus** **Job Category****:** Retail **Requisition Number****:** RETAI09641 S...
- 4/21/2024 12:00:00 AM
Junior System Administrator
- Ballston Spa National Bank
-
Ballston Spa, NY
- Invest in your future with BSNB! Are you looking to grow your career in Information Technology with an organization that...
- 4/21/2024 12:00:00 AM
About Albany, New York
Albany (/ˈɔːlbəni/ (listen) ALL-bə-nee) is the capital of the U.S. state of New York and the seat of Albany County. Albany is located on the west bank of the Hudson River approximately 10 miles (16 km) south of its confluence with the Mohawk River and approximately 135 miles (220 km) north of New York City.
Albany is known for its rich history, commerce, culture, architecture, and institutions of higher education. Albany constitutes the economic and cultural core of the Capital District of New York State, which comprises the Albany–Schenectady–Troy, NY Metropolitan Statistical Area, including ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Online Banking Specialist jobs
$40,021 to $51,407
Albany, New York area prices
were up 1.5% from a year ago
were up 1.5% from a year ago
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