Online Banking Specialist jobs in Cheyenne, WY

At FNBO, our employees are the heart of our story-and we're committed to their success! Please see below the details of this career opportunity and how it fits into our organization's success.

Our Modern, Flexible Workplace:

Summary of the Job:

About This Role:

1. Customer Relationship Management: Help Agribusiness customers and potentially some commercial customers as well, be successful by understanding customer needs and matching with FNBO solutions.

• Be timely, responsive, professional, and when possible proactive in serving the needs of the customer
• Utilize FNBO's customer relationship management (CRM) system, a tool to help best serve the customer
• Collaborate regularly with business partners (treasury, global banking, wealth, mortgage, retail, etc...) to best serve and add value to customer
• Proactively and timely manage a portfolio of 25-50 commercial lending relationships
• Help educate business owners with help of business partners on various resources and technology that can help a business save valuable time and/or money

2. Business Development/Portfolio Management Activities:

• Build a portfolio of business customers by delivering advice and value. Build centers of influence (attorney, accountants, and other needed referral sources).
• Participate and be involved as an active community member.
• Identify new business customer opportunities and solutions aligned to match customer needs.
• Proactive calling efforts with focus on creating win-win scenarios and obtaining new business.
• Oversee portfolio quality focused on growth and retention in line with credit risk.
• Negotiate terms and options with customer.
• Qualify and document opportunities.
• Set expectations with customer regarding timeline and product document requirements.
• Leverage technology and tools consistently for data quality.
• Use sales and prospecting tools and processes, effectively.

3. Cross Functional Working Relationships: Partner with others across the diverse footprint of the enterprise to optimize referral opportunities to meet the needs of the business customer.

• Collaborate with partners across the enterprise to fully optimize meeting the needs of the business customer to accelerate income and growth.

4. Compliance: Understand and comply with bank policy, laws, regulations, and the bank's BSA/AML Program, as applicable to your job duties.

• Complete compliance training and adhere to internal procedures and controls, as required.
• Report any known violations of compliance policy, laws, or regulations.
• Report any suspicious customer and/or account activity.

5. Professionalism/Attendance: Exhibit professional behavior and promote positive working relationships. Maintain regular and predictable attendance.

The Ideal Candidate for This Role:

Knowledge, Skills, Education and Experience:

• Bachelor's Degree
• 5 years of successful commercial Ag lending relationship management experience.
• Ability to build and grow a diverse portfolio that includes farmers, ranchers, agribusiness companies and if appropriate some commercial businesses o
• Customer-focused thinker
• Strong customer and people relationship skills
• Proficient credit analysis knowledge and skills
• Proven experience prioritizing and handling multiple customer relationships at the same time.

*This role document is reflective of role at a point in time and will continue to evolve and be updated as needed*

Equity, Diversity, & Inclusion:

FNBO is committed to belonging, inclusion, diversity and equity. We are committed to intentionally and proactively creating pathways to success for historically underrepresented populations. To accomplish this, we foster a culture of belonging and inclusion so that every employee is valued, and has opportunity and the ability to make an impact. FNBO strives to reflect the diversity of the communities we serve in the makeup of our workforce.

See the full FNBO Equity, Diversity, & Inclusion Statement

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

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