The Digital Channels (Online and Cards) Specialist, under the direct supervision of the Digital Solutions Director, assists internal partners with requests associated with Remote Deposit (RDC) and ATM deposit processing; Online Banking; Debit Card errors and processing. Prepares and balances related reports and accounts. Maintains related files and control records.
Essential Functions & Responsibilities
- Process Remote Deposit Capture & ATM Deposit reviews.
- Process Card Ticket requests including but not limited to approved rush card requests, travel request notifications, Apple/Google wallet requests.
- Review and manage daily card processor reports associated with exceptions.
- Assist with Online Banking troubleshooting escalations and regular maintenance processing.
- Provide backup assistance to the Fraud team, as needed.
- Provide backup assistance to the Imaging team, as needed.
- Assist with additional departmental projects, as assigned.
- Maintains related files and control records. Prepares and balances related reports and accounts.
- Strong interpersonal skills
- Exhibits a positive attitude toward Credit Union initiatives and mission statement, supporting member acquisition and retention.
- Ability to work in a team environment, as well as independently.
- Ability to use office technology such as a computer, internet, email, and other office related software.
- Ability to work in an office environment for at least 8 hours per day.
- Performs other job-related duties as assigned.
Performance Measurements
- Assure all ticket requests are processed within 3 hours of receipt.
- Maintain control records and files.
- Maintain accurate information and direction regarding all communication for projects as assigned.
Knowledge & Skills
Experience One year to three years of similar or related experience.
Education A high school education or GED.
Interpersonal Skills Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.
Physical Requirements The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit; talk; or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and stoop; kneel; or crouch. Normal office working conditions.
The noise level in the work environment is quiet to moderate.
This Job Description is not a complete statement of all duties and responsibilities comprising the position.