Operations Director directs and manages the day-to-day activities of an organization's operations, typically through subordinate operations managers. Implements company policies, procedures and initiatives. Being a Operations Director evaluates and enhances current operational systems. Monitors performance against operational goals and develops reporting and auditing processes used to analyze operational effectiveness. Additionally, Operations Director coordinates operations with other functions. Requires a bachelor's degree. Typically reports to a director. The Operations Director typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. To be a Operations Director typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. (Copyright 2024 Salary.com)
Our mission is to make high-quality legal cannabis available to all our customers via our fast delivery platform and service. As Operations Director based in Irvine CA, you will utilize data to make operational innovations and build an exceptional delivery team. To be successful you will collaborate closely with Purchasing Marketing and ownership to strategize and solve problems quickly.
Responsibilities include...
Establish KPI’s for the operations function
Build and refine customer service function with a focus on speed and innovation
Monitor and improve customer conversion rate, retention rate, and average ticket
Collaborate with marketing and purchasing teams to refine menu offerings and promotions
Select, train, mentor, and develop team members to build a cohesive and stable team
Monitor and improve purchase rate
Requirements…
5 years of previous experience in relevant operations and/or customer service role
Experience in a start-up environment
Experience with eCommerce and/or logistics platforms like Dutchie and Blaze
Industry experience in cannabis delivery or other app-based delivery to consumers; Medmen, Cura CS, Kush Bottles, Mammoth Distribution, Weedmaps, BudMan, Instacart, Uber Eats, goPuff, EatStreet
Ability to work from our Irvine headquarters and travel to various locations throughout the region
Ability to work in a fast-paced environment- the design, build and drive the car all at once
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0 Operations Director jobs found in Orange, CA area