Operations Director jobs in Wilmington, NC

Description

A Culture of Caring; is a place where seniors choose to live and employees desire to work. Our Leading advantages include:

• State-of-the-art Facilities
• On-demand Pay
• Benefits begin after 30 days
• Low-cost lunches
• Free Membership to our gym and indoor pool
• Shift differential
• Work-life Balance
• Growth
• Competitive Wages

We spend about 2,000 hours per year at work. Why not make that time matter? For us, ‘work that matters’ is less about what you do, and more about how you do it.

The Davis Community requires that all current and new employees, including contract staff, receive an annual influenza vaccination and TB skin test unless a reasonable or disability accommodation is granted.
 

PURPOSE:

Direct the overall operations, execution of the strategic plan and monitoring compliance with policies and procedures of the organization in accordance with federal, state, and local guidelines and regulations.

ESSENTIAL DUTIES:

· Consults on the development and monitoring efforts of the organization QAPI plan by collaborating with administrators on implementation systems.

· Develop and execute strategic initiatives to enhance the overall performance, resident experience, and financial health of all service lines.

· Collaborate with senior leadership to establish long-term goals, operational plans, and performance metrics.

· Drive consistent implementation of best practices, policies, and procedures across all service lines.

· Monitor and assess the operational and financial performance of each service line ensuring alignment with organizational goals and industry standards.

· Collaborate with financial team to establish and manage budgets, financial forecasts, and cost control measures for each service line.

· Identify opportunities for operational improvement, cost optimization, and revenue growth.

· Directly supervise, evaluate, train, and coach administrators to maintain high standards of care, service, financial, and occupancy expectations using established company policies and procedures in compliance with state and local regulations.

· Ensure the organization adheres to all relevant federal, state, and local licensing requirements.

· Promote teamwork, collaboration, and open communication among leadership and staff members.

· Champion a resident and employee-centric approach, ensuring that the highest levels of care, safety, and satisfaction are maintained across the community.

· Remain current and monitor LTC industry, changing trends, economic indicators, competition, and customer preferences and make recommendations to management as appropriate.

· Assure execution of services including care, culinary, maintenance, housekeeping, activities, sales, marketing, and programming is of the highest standard.

· Oversee and manage all aspects of quality compliance for the organization.

· Develop, implement, and maintain quality assurance protocols.

· Conduct audits and investigations as needed.

· Work with administrators to develop and implement corrective action plans.

· Take an active role in recruiting future team members including sourcing, interviewing, advertising, and selection as appropriate.

· Participate in special events that provide outreach and publicize the organization and its programs to the community.

· Works with all departments to gage alignment of company business and quality goals.

· Will support organization training initiatives as necessary.

· May support organization in other ways as determined necessary by CEO.

· Obey all federal, state, and local laws.

Requirements

KNOWLEDGE, SKILLS, AND WORKING CONDITIONS:

· Works in a well-lighted, temperature-controlled office area.

· Physical exertion required no more than 20% of the time.

· Excellent problem-solving skills.

· Ability to utilize applicable software for business operation and reporting.

· Working knowledge of Microsoft Suite.

· Must be able to gather, organize, and analyze data.

· Strong customer service and people skills as well as team management proficiency.

· Physical job demands may be subject to possible modifications to reasonably accommodate individuals with disabilities.

MINIMUM QUALIFICATIONS:

Education: Bachelor’s Degree in Healthcare Administration, Healthcare Administration, Business Administration or related field

Licensure/ Certification: NC Skilled Nursing Administrator License, preferred

Experience:

· 5 years in progressive leadership experience in senior living operations or related field

· Proven track record of effectively managing a senior living community or service lines.

· Strong business acumen with the ability to analyze financial data and make informed decisions.

· Excellent communication, interpersonal, and leadership skills.

· In-depth knowledge of regulatory requirements and industry best practices in senior living.

· Demonstrated management experience with direct supervision of a team including hiring, coaching, performance management, and daily operations supervision.

· Demonstrated financial acumen, including deep familiarity with financial reporting.

An equivalent combination of education and experience may be considered.