Operations Research Analyst jobs in Manchester, NH

Successful candidates for this role have strong troubleshooting instincts honed through hands-on experience supporting large scale cloud-native applications. Your emphasis is solving problems quickly through root cause analysis and resolution evaluation. You are often the go-to source for problem escalation thanks to a deep technical knowledge, strategic needs assessment, the ability to anticipate the ramifications of interventions, and outstanding communications skills.

How you will make an impact:

• Manage system availability, health and service levels of cloud-native applications running in AWS
• Proactively monitor metrics and performance of applications and cloud infrastructure
• Ensure that response plans, tools, and procedures are updated and validated
• Troubleshoot and resolve any issues or incidents that affect the availability, performance or security of our systems
• Implement and automate best practices for system configuration, backup, recovery, patching, scaling and security
• Participate in on-call rotation for resolution of issues in a 24x7 cloud environment
• Develop and maintain runbooks and data-driven automated processes and tools

Skills you will need to be successful:

• Bachelor’s Degree in Computer Science, MIS, or related technology field, or equivalent practical experience
• 5 years of experience in AWS cloud operations and infrastructure management, DevOps, SRE
• 3 years in incident response and major incident management
• Expert in tools and procedures to detect and respond to cybersecurity vulnerabilities
• Expert in infrastructure and application monitoring and logging tools
• Expert in the management of secrets and access controls
• Experienced in containerization and orchestration technologies (e.g., Docker, Kubernetes)
• Experienced with infrastructure as code (IaC) and configuration management tools. (e.g, Terraform, Ansible)
• Experience in version control, CI and automation tools such as GitLab, Jenkins
• Experience configuring, and troubleshooting Database technologies