Operations Research Analyst jobs in Provo, UT

Software Guidance & Assistance, Inc., (SGA), is searching for a Technical Revenue Operations Analyst for a Contract assignment with one of our premier SaaS clients in Lehi, UT. This is a Hybrid role!

The Technical Revenue Operations primary role is to enable the Order Management team to perform all the roles and functions they require to support Adobe's Digital Experience/Digital Media enterprise and channel business models. This is achieved through:

Responsibilities :

• Enablement training on all new projects/processes that are created as the business needs change and will be delivered to our business partners. This team also has full accountability for high level communication in terms of order status, deal review and query resolution!
• Providing actionable insights to Order Management, Provisioning, Credit, Trade Sanctions, and Tax on orders that require their action and the steps to resolve orders in blocked status.
• Oversee Revenue Operations error handling processes to ensure compliance with our controls, focusing on audits and ensuring all necessary checks and validations are in place and reviewed
• Manage large transformational projects for Revenue Operations to align with long-term strategy and success.
• Provide program requirements for building solutions that enable Revenue Operations to fulfill duties without extra resources, extended SLAs, or compromised controls.
• Comprehensive knowledge of project management processes and guidelines, from design to implementation in production environments.
• Assist our stakeholders in launching new projects and processes effectively, while also ensuring business continuity to our customers
• Acquire and maintain in-depth knowledge of the clients tools and systems that allows the user to support the Revenue Operations groups, this includes: ECC/SFDC/SharePoint/D365
• Proactively address daily system queries and issues, collaborating with internal teams for swift resolution while ensuring affected teams are informed.
• Spearhead the development and implementation of beneficial process changes to enhance efficiency and customer satisfaction within the Pricing and Revenue Operations Organization (PROps).
• Support increased workload and additional hours when required month/quarter end, Project go live, which could include weekends.

Required Skills :

• Specific experience in industry and function, particularly in Project Management and Change Management.
• Strong analytical and quantitative problem-solving skills, with the ability to derive actionable insights.
• Excellent communication skills, with an approachable and open attitude to questions and challenges
• Bachelor's degree in business administration, Finance, or a related field.

SGA is a technology and resource solutions provider driven to stand out. We are a women-owned business. Our mission: to solve big IT problems with a more personal, boutique approach. Each year, we match consultants like you to more than 1,000 engagements. When we say let's work better together, we mean it. You'll join a diverse team built on these core values: customer service, employee development, and quality and integrity in everything we do. Be yourself, love what you do and find your passion at work. Please find us at .

SGA is an Equal Opportunity Employer and does not discriminate on the basis of Race, Color, Sex, Sexual Orientation, Gender Identity, Religion, National Origin, Disability, Veteran Status, Age, Marital Status, Pregnancy, Genetic Information, or Other Legally Protected Status. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, and our services, programs, and activities. Please visit our company to request an accommodation or assistance regarding our policy.