Operations Research Analyst jobs in Wilmington, DE

Introduction

Looking for a rewarding career in the fast-paced technology industry? Look no further! The Department of Technology & Information (DTI) is Delaware’s central IT organization committed to providing technology services and collaborative solutions for Delaware while working to improve the lives of Delawareans through advanced technologies that innovate government services.� Employment with DTI is an opportunity to work in a collaborative environment that offers opportunities for professional development. DTI employees have the chance to work with 'best in class IT companies' offering our employees experience operating with some of the most talented in their field. In addition to recruiting and retaining the best and brightest, DTI acknowledges and values the diversity of our employees. DTI recognizes that fostering a diverse workforce provides remarkable benefits in terms of innovative thinking, increased collection of skills and experiences, greater teamwork, and higher morale. To learn more visit DTI’s Website at https://dti.delaware.gov/ DTI offers a robust hybrid work policy for employees whose job duties are conducive to working remotely.

Summary Statement

The System Administration (SA) Senior Analyst’s principal responsibility is to provide highly effective technical support for DTI’s technical infrastructure. Highly effective means that the services for the assigned assets are provided in a way that is efficient, meets the needs of the customers (both DTI and other state agencies) and customers in compliance with DTI policy and procedures. The services will be primarily rendered through a combination of personal effort, joint effort with others in the work group, and collaboration with other DTI staff, vendors, and customers. The Senior Analyst is expected to possess strong technical proficiency in one or more of the core Technology Domains, technical proficiency in several others, and technical awareness in the rest. The Technology Domains include the following: Server Support VMWare Virtualization Configuration Management Web Engineering Support The Senior Analyst will report to a Systems Administration Manager.

Preferred Qualification

Applicants who do not possess the preferred qualification will still be eligible to compete for this position if job requirements are met. Possess a Bachelor's Degree in Computer Science, Information Systems, Telecommunications, I/T discipline or a related field. Possess professional certifications commensurate with ADVANCED to EXPERT technical capabilities.

Job Requirements

JOB REQUIREMENTS for DTI�Systems Administration Senior Analyst Applicants must have education, training and/or experience demonstrating competence in each of the following areas: Possess a minimum of five (5) years technical experience in one or more of the core technical requirements and related product support in a 24x7 operational environment? Experience should include installation and configuration, version testing, debugging, installation of patches, direct technical vendor interactions, tuning and disaster recovery. Specific technical components and/or skills required for each of the Technology Domains are listed below:� MidRange Server Support – Windows, Linux, Red Hat, HP/UX Middleware Support – SFTP, SharePoint, Cohesity, F5 Web Engineering Support – WebSphere, Apache, IIS Configuration Management – Ansible Possess a minimum of 3 years experience in project leadership including defining, evaluating, leading, tracking and reporting on complex multi-resource projects Have good communication (verbal and written) and presentation skills Possess strong analytical skills, with particular emphasis on identifying creative solutions to IT problems within applicable constraint

Additional Posting Information

DTI retains the right to close the job posting prior to the listed application deadline, should a business need warrant it.

Conditions of Hire

Criminal background check: A satisfactory fingerprint based criminal background check administered by the Delaware State Police is required as a Condition of Hire. All applicants must be legally authorized to work in the United States. DTI participates in the Federal E-Verify system where we will provide the federal government with each Executive Branch new hires Form I-9 information to confirm that you are authorized to work in the U.S.� For more information refer to our Job Seeker Resources web page. DTI does not provide employment-based sponsorship.

Benefits

DTI’s Benefits to Include: Group Health Plan, Dental Plan, Vision Plan, Prescription, Flexible Spending (Health and Dependent Care), Long & Short Term�Disability Insurance, Group Universal Life Insurance, Accident & Critical Illness Insurance, Health Management Programs. 21 paid vacation days, 15 paid sick days, 13 paid holidays, Up to 12 weeks paid Parental Leave. Tuition reimbursement up to $4,000 annually. State funded learning opportunities, mentor programs and professional development opportunities. Employee Assistance Program: Access to support services such as Professional Counseling Services, Legal Services, Financial Services. Employer & Employee Funded Pension Plan as well as an Employee Funded Retirement Savings Plan available. To learn more about the State’s comprehensive benefit package please visit our website at�Delaware State Employee Benefits�

Selection Process

The application and supplemental questionnaire are evaluated based upon a rating of your education, training and experience as they relate to the job requirements of the position. It is essential that you provide complete and accurate information on your application and the supplemental questionnaire to include dates of employment, job title and job duties. For education and training, list name of educational provider, training course titles and summary of course content.�Narrative information supplied in response to the questions must be supported by the information supplied on the application including your employment, education and training history as it relates to the job requirements. Once you have submitted your application on-line, all future correspondence related to your application will be sent via email. Please keep your contact information current.� You may also view all correspondence sent to you by the State of Delaware in the “My Applications” tab at�https://statejobs.delaware.gov/

Accommodations

Accommodations are available for applicants with disabilities in all phases of the application and employment process.�To request an auxiliary aid or service please call (302) 739-5458. TDD users should call the Delaware Relay Service Number 1-800-232-5460 for assistance. The State of Delaware is an Equal Opportunity employer and values a diverse workforce. We strongly encourage and seek out a workforce representative of Delaware including race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression.

Selection Plan

Ongoing application review