Operations Section Manager jobs in Grand Rapids, MI
Operations Section Manager manages and directs the daily activities of multiple operations functions. Makes recommendations to improve the productivity, quality, and efficient delivery of products and services. Being an Operations Section Manager develops and implements polices and procedures. Requires a bachelor's degree or its equivalent. Additionally, Operations Section Manager typically reports to a senior manager. The Operations Section Manager typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. To be an Operations Section Manager typically requires 3+ years of managerial experience. (Copyright 2024 Salary.com)
Recently Added Operations Section Manager jobs
Service Operations Team Leader I (Grand Rapids)
- BCBSM Career Section
-
Grand Rapids, MI
FULL_TIME
-
The Service Operations Team Leader I will be responsible for the supervision of team members in the Contact Center Operation. Supervision may occur onsite or remotely, therefore it is important for the Team Leader I to have the ability to perform the essential duties and responsibilities both onsite and remotely.
(This position can be performed out of Grand Rapids or Detroit)
Provide real time coaching, motivation, mentoring, development, recognition, and appraisal for assigned team member group. This activity includes, but is not limited to: Planning, prioritizing, and assigning work, team member face to face and virtual meetings to communicate performance objectives to staff and assist them in resolving problems through daily meetings, observing team member behavior by walking around, and listening to calls.
Provide first level leader support in chain of command with team members. Administer and adhere to corporate and departmental policies, practices and procedures, including union contract administration.
Monitor adherence to daily schedules and inventory levels.
Monitor processes and ensure that operational standards, quality, and customer specific performance guarantees are met.
Identify opportunities and implement solutions for workflow, system, quality, and process improvements.
Develop and maintain strong and positive working relationships with Service Line Areas and respective Union Leadership.
Interface with internal and external stakeholders, provide solutions to meet operation standards, solve simple business problems, and maintain effective business partnerships to ensure delivery of optimal customer experience.
Participate in hiring and selection of team members.
Maintain professional and technical knowledge by attending workshops and training.
"Qualifications"
High School Graduate or GED equivalent required. Bachelor’s Degree in related field preferred.
Minimum of 60 related college credits is required.
Three (3) years customer service experience; contact center experience preferred.
Two (2) years of demonstrated leadership ability is required.
Certification in management, presentation skills, leadership, process improvement, and/or computer proficiency.
Proficient with PC applications and systems (e.g. Email, Chat, IM, Word, Excel, Power Point, Teams, etc.).
Strong decision making, organizational, time management, change management, conflict resolution skills and analytical skills required.
Ability to develop strong relationships and inspire trust with team members while holding them accountable.
Excellent motivational, verbal, written and interpersonal communication skills required.
Knowledge of customer service desktop operating systems (e.g. NCompass, Facets, MOS, IKA, etc.) preferred.
Effective presentation skills; ability to speak effectively before diverse groups of stakeholders (internal and external).
Mathematical abilities to perform simple calculations including application of percentages.All qualified applicants will receive consideration for employment without regard to, among other grounds, race, color, religion, sex, national origin, sexual orientation, age, gender identity, protected veteran status or status as an individual with a disability.
- Just Posted
SUBSTITUTE CUSTODIAN (#1303)
- Operations
-
Ada, MI
PART_TIME
- Substitute CustodianCompensation $12.00 per hour / Part Time / Covering 1st, 2nd, and 3rd shift positionsPerforms regular cleaning duties in school buildingsDuties include: vacuuming, mopping, sanitiz...
- 22 Days Ago
Security Officer I
- BCBSM Career Section
-
Grand Rapids, MI
FULL_TIME
- The enterprise security officer is the primary/ initial contact with all individuals on BCBSM property. Security officers must be professional in their appearance and conduct and assist in the enforce...
- 19 Days Ago
Analyst- Sales Admin Services (Grand Rapids)
- BCBSM Career Section
-
Grand Rapids, MI
FULL_TIME
- *This position will require onsite reporting to the Grand Rapids location at minimum 1-2 days a week and may be more during training. Occasional travel to both the Traverse City and the Upper Peninsul...
- Just Posted
Team Leader II - Account Services (Grand Rapids)
- BCBSM Career Section
-
Grand Rapids, MI
FULL_TIME
- **Must be able to travel to Marquette and Traverse City when needed** Responsible for planning, developing, implementing and managing the operational activities of the assigned department. Assists man...
- 23 Days Ago
Team Leader I - SvcOpsConCtr
- BCBSM Career Section
-
Grand Rapids, MI
FULL_TIME
- Location: Grand Rapids or Lansing The Service Operations Team Leader I will be responsible for the supervision of team members in the Contact Center Operation. Supervision may occur onsite or remotely...
- 12 Days Ago
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0 Operations Section Manager jobs found in Grand Rapids, MI area
Executive Assistant/Meetings Coordinator
- Marketlab
-
Caledonia, MI
- Executive Assistant/Meetings Coordinator Who We Are: Marketlab is a market leading healthcare solutions organization spe...
- 4/26/2024 12:00:00 AM
Operations Manager
- The Buckle
-
Muskegon, MI
- Summary The Operations Manager is responsible for fulfilling our mission statement, "to create the most enjoyable shoppi...
- 4/25/2024 12:00:00 AM
Assistant Operations Manager
- Associated Couriers LLC
-
Comstock Park, MI
- Job Type Full-time Description For nearly 50 years, Associated Couriers has been answering the call to create a healthie...
- 4/25/2024 12:00:00 AM
Sales and Operations Management Trainee
- Penske
-
Grand Rapids, MI
- Address: 5161 Falcon View Ave SE, Kentwood, MI 49512 Position Summary: Take charge. Think fast. Move forward. As a Sales...
- 4/25/2024 12:00:00 AM
Operations Manager
- BCN Technical Services, Inc.
-
Hastings, MI
- The ideal candidate will have the ability to create and maintain an efficient system of operation to support the busines...
- 4/23/2024 12:00:00 AM
Operations Manager
- Schuler Inc.
-
Grand Rapids, MI
- Job Description Job Description ***This position is located in Hastings, MI, which is 45 min outside Grand Rapids*** Res...
- 4/23/2024 12:00:00 AM
Assistant General Manager- Michigan Operations (Remote)
- Vacasa Llc
-
Grand Rapids, MI
- **Assistant General Manager- Michigan Operations (Remote)**at Vacasa Grand Rapids, MI **Why Vacasa**We started with just...
- 4/23/2024 12:00:00 AM
Manager Trainee - Operations (Travel Program; Relocation Required)
- Biolife Plasma Services
-
Grand Rapids, MI
- By clicking the Apply button, I understand that my employment application process with Takeda will commence and that the...
- 4/23/2024 12:00:00 AM
About Grand Rapids, Michigan
Grand Rapids is the second-largest city in Michigan, and the largest city in West Michigan. It is on the Grand River about 30 miles (48 km) east of Lake Michigan. As of the 2010 census, the city population was 188,040. In 2010, the Grand Rapids metropolitan area had a population of 1,005,648, and the combined statistical area of Grand Rapids-Muskegon-Holland had a population of 1,321,557. Grand Rapids is the county seat of Kent County.
A historic furniture-manufacturing center, Grand Rapids is home to five of the world's leading office furniture companies, and is nicknamed Furniture City. Its ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Operations Section Manager jobs
$54,820 to $75,923
Grand Rapids, Michigan area prices
were up 1.3% from a year ago
were up 1.3% from a year ago
What does an Operations Section Manager do?
Operations Section Manager in Ada, OK
Builds internal and external relationships through exceptional problem resolution, ownership, and follow-through.
September 22, 2019
Serves as the working manager fulfilling the role of Senior Relationship Banker and Relationship Banker as required.
October 02, 2019
Attends periodic HR training and counsels employees regarding HR policies and procedures, including clocking in and out, vacation time, and dress code.
October 15, 2019