Operations Section Manager jobs in Lansing, MI

Operations Section Manager manages and directs the daily activities of multiple operations functions. Makes recommendations to improve the productivity, quality, and efficient delivery of products and services. Being an Operations Section Manager develops and implements polices and procedures. Requires a bachelor's degree or its equivalent. Additionally, Operations Section Manager typically reports to a senior manager. The Operations Section Manager typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. To be an Operations Section Manager typically requires 3+ years of managerial experience. (Copyright 2024 Salary.com)

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Operations Trainer I/II
  • AF Group Careers Section
  • Lansing, MI FULL_TIME
  • SUMMARY: 

    Delivers and facilitates training to groups, managers, external customers and/or on-the-job (one-on-one) training as well as collaborates with content team to design training material. This position is primarily responsible for the training needs of union represented jobs with a smaller amount of time spent on various non-union jobs as a secondary responsibility. Topics primarily relate to operational training, processes, procedures and technologies.  Provides guidance in the design and development of training programs and preparation of training materials. Evaluates training, develops recommendations, and project manages training solutions. Works with managers to identify methods of improving employee performance.

     

    PRIMARY RESPONSIBILITIES:

    • Conducts training needs analysis, design, and development training. 
    • Partners with leaders, Business Analysts, Subject-matter experts, content development and other trainers to implement training plans 
    • Manages implementation of training from end to end working with business SME and leaders.
    • Prepares and facilitates high-quality instructor-led, virtual-live, and blended learning sessions in a group or one-on-one setting for multiple customer groups, including set up of delivery technology, training environment and other assets, coordination and management of Producer role, as applicable.
    • At time performs organization and classroom management. These tasks could include managing training attendance, training calendars, communication memos, reports, and other records.
    • Continuously seeks feedback and keeps lines of communication open to classroom participants, peers and management team to support continual improvement, maximize efficiencies and capacity.   
    • Consistently monitors and assesses a participant performance, trends, and identifies specific skill/gaps to ensure training objectives are satisfied. 
    • Measures and evaluates training outcomes and effectiveness of training
    • Evaluates training compliance
    • Acts as a consultant and advises employees, supervisors, and managers on training programs and content, including workflows, procedures, learning plans and answers inquiries about training opportunities, availability, and performance improvement processes
    • Assists in the development and implementation of new and revised policies, practices, and procedures of customer groups.
    • Organizational and departmental project training initiatives - manages the implementation of training from end to end working with business SME and leaders, owning full implementation of training 
    • Provides input into the design of training implementation plans for small to medium-scale organizational system changes, releases, workforce onboarding, and process and procedural changes
    • Provides input to the design and development of training content, including, but not limited to, leader guides, student guides, system manuals, online course content, simulations, scenarios, activities, and knowledge checks 
    • Updates / creates facilitator talking points as needed, updates job aids and other training material as needed 
    • Participates in development of annual education goals, objectives, and budget
    • Assists in the development and implementation of new and revised policies, practices, and procedures in the training area
    • Maintains confidentiality of all information processes
    • Works with minimum supervision

     

    EMPLOYMENT QUALIFICATIONS:

    EDUCATION REQUIRED: 

    Bachelor’s degree in Learning and Development, Organizational Development, Communications, Education, Business, or related field. Master's degree preferred. Progress toward, or completion of, industry-recognized professional designation preferred. Continuous learning required. Certification, or progress toward, highly preferred and encouraged.

    Combinations of education and experience may be considered in lieu of a degree.

    EXPERIENCE REQUIRED: 

    Two years of training experience in an organization which provides the necessary skills, knowledge, and abilities with demonstrated application of knowledge in the following areas: training, analytics, interpretation of data, process, procedure and workflow design, project management and user documentation AND three years of experience working in workers’ compensation or insurance (in the higher levels of medical bill review, medical/indemnity claims, customer service, policy processing, underwriting technical, billing, assigned risk, premium audit, etc.) with demonstrated public speaking, researching, and training skills. 

     

    SKILLS/KNOWLEDGE/ABILITIES (SKA) REQUIRED:

    • Knowledge of learning and education methods. 
    • Ability to work effectively in a multi-functional team environment.
    • Ability to project manage large scale training projects. 
    • Ability to monitor and assess performance of others and make improvements or take corrective action.
    • Ability to facilitate meetings with leadership and stakeholders. 
    • Ability to read, analyze and interpret data in order to determine trends or problems.
    • Ability to identify training and performance problems, review related information.
    • Excellent verbal and written communication skills.
    • Excellent presentation and facilitation skills.
    • Ability to design and create course content, determine method of delivery, course objectives, and measure training success and outcomes appropriate to the situation.
    • Ability to establish a personal rapport at all levels of the organization, especially internal customers. 
    • Ability to manage multiple priorities, establish work flows and meet necessary deadlines.
    • Ability to comprehend the broad application of the corporate goals and effectively communicate their relationship to departmental and individual training objectives.
    • Ability to make competent, independent decisions.
    • Knowledge of computers, word processing, and spreadsheet software.
    • Ability to use reference manuals.
    • Ability to perform mathematical calculations.
    • Ability to proofread documents for accuracy of spelling, grammar, punctuation and format. 
    • Knowledge of workers compensation or insurance rules and procedures.

    REQUIRED TESTING: 

    Intermediate Word, Proofreading, Math, Intermediate Excel, typing (45 wpm) Intermediate Windows, Reading Comprehension.

  • 26 Days Ago

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Accounting Operations Analyst
  • AF Group Careers Section
  • Lansing, MI FULL_TIME
  • JOB DESCRIPTION Accounting Operations Analyst and Senior Accounting Operations Analyst SUMMARY: This job is primarily responsible for Enterprise wide cash receipts, refunds and uncollectible processes...
  • 1 Month Ago

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Manager, Finance App & Systems
  • Emergent Holdings Career Section
  • Lansing, MI FULL_TIME
  • The Manager of Financial Applications and Systems is the central point of finance contact for all projects and process improvement initiatives. This role serves as the department’s business expert on ...
  • 2 Months Ago

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State Administrative Manager 15 - Soil, Water, and Climate Section Manager
  • Ag Jobs
  • Lansing, MI FULL_TIME
  • Salary : $89,220.00 - $128,334.00 AnnuallyLocation : Lansing, MIJob Type: Permanent Full TimeJob Number: 7901-23-PPPM-033Department: Agriculture and Rural DevelopmentOpening Date: 01/10/2024Closing Da...
  • 8 Days Ago

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Injury and Violence Prevention Section Manager, State Administrative Manager-15
  • State of Michigan
  • Lansing, MI FULL_TIME
  • The MDHHS mission is to provide opportunities, services, and programs that promote a healthy, safe, and stable environment for residents to be self-sufficient. We are committed to ensuring a diverse w...
  • Just Posted

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State Administrative Manager 15 - BPHASA Contract Management Section
  • State of Michigan
  • Lansing, MI FULL_TIME
  • The MDHHS mission is to provide opportunities, services, and programs that promote a healthy, safe, and stable environment for residents to be self-sufficient. We are committed to ensuring a diverse w...
  • 3 Days Ago

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0 Operations Section Manager jobs found in Lansing, MI area

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Assistant General Manager- Michigan Operations (Remote)
  • Vacasa, LLC
  • Lansing, MI
  • **Assistant General Manager- Michigan Operations (Remote)** at Vacasa Lansing, MI **Why Vacasa** We started with just on...
  • 3/18/2024 12:00:00 AM

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Manufacturing Production Manager
  • DISHER
  • Howell, MI
  • Manufacturing Production Supervisor - Howell, Michigan DISHER is currently partnering with a full-service recycling comp...
  • 3/18/2024 12:00:00 AM

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Operations Manager
  • ALUDYNE NORTH AMERICA INC
  • Howell, MI
  • Job Type Full-time Description The Operations Manager is responsible for providing leadership and systems to efficiently...
  • 3/17/2024 12:00:00 AM

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Management Internship
  • Dayton Freight
  • Jackson, MI
  • Overview: Stable and growing organization Fast paced work environment Internal advancement opportunities Competitive hou...
  • 3/17/2024 12:00:00 AM

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Operations Administrative Assistant
  • Capital Area Transportation Authority
  • Lansing, MI
  • Job Description Job Description Job Summary - Essential Functions: The Operations Administrative Assistant provides dire...
  • 3/16/2024 12:00:00 AM

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Operations Manager
  • CVS Health
  • East Lansing, MI
  • Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to ever...
  • 3/15/2024 12:00:00 AM

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OPERATIONS ASSISTANT MANAGER>
  • Dollar Tree, Inc.
  • Jackson, MI
  • Dollar Tree, Inc. - 1028 S Jackson St [Assistant Store Manager] As an Assistant Operations Manager @ Dollar Tree, you'll...
  • 3/15/2024 12:00:00 AM

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Store Manager- BluFox Mobile Lansing
  • Blufox Mobile
  • Lansing, MI
  • Job Listing: Xfinity Retail Store Manager Company Overview: Blufox Mobile, the LARGEST branded partner for Comcast XFINI...
  • 3/15/2024 12:00:00 AM

Lansing /ˈlænsɪŋ/ is the capital of the U.S. state of Michigan. It is mostly in Ingham County, although portions of the city extend west into Eaton County and north into Clinton County. The 2010 Census placed the city's population at 114,297, making it the fifth largest city in Michigan. The population of its Metropolitan Statistical Area (MSA) was 464,036, while the even larger Combined Statistical Area (CSA) population, which includes Shiawassee County, was 534,684. It was named the new state capital of Michigan in 1847, ten years after Michigan became a state. The Lansing metropolitan area,...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Operations Section Manager jobs
$54,707 to $75,766
Lansing, Michigan area prices
were up 1.3% from a year ago

Operations Section Manager in Ada, OK
Builds internal and external relationships through exceptional problem resolution, ownership, and follow-through.
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Serves as the working manager fulfilling the role of Senior Relationship Banker and Relationship Banker as required.
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Attends periodic HR training and counsels employees regarding HR policies and procedures, including clocking in and out, vacation time, and dress code.
October 15, 2019