Operations Section Manager manages and directs the daily activities of multiple operations functions. Makes recommendations to improve the productivity, quality, and efficient delivery of products and services. Being an Operations Section Manager develops and implements polices and procedures. Requires a bachelor's degree or its equivalent. Additionally, Operations Section Manager typically reports to a senior manager. The Operations Section Manager typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. To be an Operations Section Manager typically requires 3+ years of managerial experience. (Copyright 2024 Salary.com)
SUMMARY:
Delivers and facilitates training to groups, managers, external customers and/or on-the-job (one-on-one) training as well as collaborates with content team to design training material. This position is primarily responsible for the training needs of union represented jobs with a smaller amount of time spent on various non-union jobs as a secondary responsibility. Topics primarily relate to operational training, processes, procedures and technologies. Provides guidance in the design and development of training programs and preparation of training materials. Evaluates training, develops recommendations, and project manages training solutions. Works with managers to identify methods of improving employee performance.
PRIMARY RESPONSIBILITIES:
EMPLOYMENT QUALIFICATIONS:
EDUCATION REQUIRED:
Bachelor’s degree in Learning and Development, Organizational Development, Communications, Education, Business, or related field. Master's degree preferred. Progress toward, or completion of, industry-recognized professional designation preferred. Continuous learning required. Certification, or progress toward, highly preferred and encouraged.
Combinations of education and experience may be considered in lieu of a degree.
EXPERIENCE REQUIRED:
Two years of training experience in an organization which provides the necessary skills, knowledge, and abilities with demonstrated application of knowledge in the following areas: training, analytics, interpretation of data, process, procedure and workflow design, project management and user documentation AND three years of experience working in workers’ compensation or insurance (in the higher levels of medical bill review, medical/indemnity claims, customer service, policy processing, underwriting technical, billing, assigned risk, premium audit, etc.) with demonstrated public speaking, researching, and training skills.
SKILLS/KNOWLEDGE/ABILITIES (SKA) REQUIRED:
REQUIRED TESTING:
Intermediate Word, Proofreading, Math, Intermediate Excel, typing (45 wpm) Intermediate Windows, Reading Comprehension.
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