Operations Specialist jobs in Daytona Beach, FL

$17 hourly

Job Responsibilities
The Operations Area Specialist are responsible for meeting, greeting, and registering guests and residents, as
well as maintaining the safety of the property. This position requires adaptability to different situations and the
hours may change in the future. Must possess strong leadership, communication and time management skills.
Detail oriented and able to multi-task. Responsible for quality, consistency, safety and overall customer service
presentation to residents and guests. Able to understand and react to emergency response and access control
procedures; monitors and operates electronic security control systems; and accurately maintains daily logs,
records and forms.

Essential Duties & Responsibilities
The job duties listed are typical examples of the work performed by associates in this job classification. Not all
duties assigned to every position are included, nor is it expected that all positions will be assigned every duty.
 Assists in vacation, sick time, leave of absence, and emergency callouts.
 Assigned to a specific region.
 Demonstrates excellent customer service, communication and time management skills.
 Adheres to company policy in all assigned properties.
 Needs to have reliable form of transportation and mobile communication.
 While on duty must be in Company approved attire and/or uniform, and follow the Company dress code
and policy
 When on assignment, keeps work area clean.
 Follows safety procedures and maintains a safe work environment. Any safety issues must be brought to
the attention of the Property Manager immediately.
 Responsible for checking the Fire Alarm panel to ensure that it is in normal Status.
 Reports any indicated troubles in writing to the Property Manager immediately.
 Required learn and follow property specific procedures for handling emergency situations (e.g.
Evacuations, medical emergencies and natural disasters)
 Prepare and review written documents. (e.g., daily logs, inspections, reports).
 Responds to emergency situations in a timely and efficient manner.
 Reports all complaints/issues to Security Coordinator
 On call 24/7 for emergencies and call outs assigned by Security Coordinator
 Supervisor including, but not limited to weekends and Holidays.
 Responsible for checking the Fire Alarm panel to ensure that it is in normal Status. Reports any
indicated troubles in writing to the Property Manager immediately.
 Follow property specific procedures for handling emergency situations (e.g. Evacuations, medical
emergencies and natural disasters)
 Maintains awareness of undesirable persons on property premises.
 Patrol property as required and report all issues of concern.
 Utilize radio communications IAW property guideline.
 Prepare and review written documents. (e.g., daily logs, inspections, reports)
 Exchange information with other employees using two-way radio or control base radio.
 Responds to emergency situations in a timely and efficient manner.
 Reports all complaints/issues to The Director of Operations.
 On call 24/7 for emergencies and call outs assigned by Director of Security. Including, but not limited to
weekends and Holidays.
 May be assigned other duties, responsibilities as required.
Additional Duties & Responsibilities
 Practice and adhere to FirstService Residential Global Service Standards and values
 May be assigned other duties, responsibilities as required.
 Assist with Receiving Department shifts as needed.
 Assist with Front Desk shifts as needed.
 Needs to read and understand the First Service Residential Employee Handbook/Front Desk General
Reference Guide.
 Provide administrative support as needed

Supervisory Responsibility
No

Education & Experience
 High school diploma or equivalency required.
 Two (2) to three (3) years of hospitality experience is preferred.
 Valid Florida Security License "D"

Knowledge, Skills & Proficiencies
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The
requirements listed below are representative of the knowledge, skill and/or ability required.

 Proficiency and working knowledge of Microsoft Office applications preferred.
 Effective written and verbal communication skills.
 Strong customer service, communication and
 Interpersonal skills required.

Physical Requirements / Working Environment
 Ability to lift 30 – 50 lbs;
 Work in an upright standing or sitting position for long periods of time;
 Handle, finger, grasp and lift objects and packages;
 Reach with hands and arms; Communicate, receive and exchange ideas and information by means of the
spoken and written word;
 Ability to quickly and easily navigate the property/building as required to meet the job functions;
 Complete all required forms.
 Possess knowledge of multi-building operations. Ability to work extended hours and weekends based on
project
requirement.
 Driving is required.

Travel
Work involves driving to assigned properties, as needed.

Disclaimer
The above information on this description has been designed to indicate the general nature and level of work performed
by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all
duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job
description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.

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